IT Network Technician I

City of Boerne • Boerne, TX

3d • Onsite

About The Position

The Network Technician I installs, maintains, monitors, and troubleshoots the City of Boerne’s network infrastructure at City Hall and other City facilities. Infrastructure includes switches, routers, firewalls, wireless access points, and cabling. The role also provides City staff with technical support for network connectivity, hardware, and software issues, and assists the Network Administrator with network projects, upgrades, and documentation.

The position involves a variety of technical tasks and may require independent judgment, discretion, and due diligence, as well as sound interpretation of applicable local, state, and federal policies and regulations. The successful candidate is expected to serve City departments professionally, follow network security and safety procedures, and maintain regular and prompt attendance. After-hours and weekend work may be required; the employee will be on-call after the probationary period and may serve as essential emergency personnel when required.

Requirements

• An associate degree or technical school degree in Computer Science, Information Systems, Network Technology, or a related field, or an equivalent combination of progressively responsible experience of at least 2 years in information technology.
• High school graduate or equivalent, such as a GED.
• CompTIA Network+ Certification.
• CompTIA A+ Certification.
• Appropriate Texas driver’s license.
• Knowledge of networking fundamentals, including TCP/IP, subnetting, DNS, DHCP, VLANs, routing, and switching.
• Knowledge of wired and wireless network technologies, structured copper and fiber cabling standards, network monitoring and troubleshooting tools, computer hardware, operating systems, peripherals, and basic network security practices.
• Ability to install, configure, and troubleshoot network equipment and cabling; diagnose connectivity problems methodically and restore service quickly; and read, create, and maintain network diagrams and technical documentation.
• Good oral and written communication skills and the ability to understand and carry out oral and written instructions.
• Ability to serve City departments diplomatically and professionally, with good emotional control and interpersonal skills.
• Ability to work with detailed information for sustained periods, perform varied technical functions while maintaining quality, work independently without supervision, and manage multiple projects.
• Ability to meet the stated physical requirements, including lifting up to 70 pounds, climbing ladders, and working in network closets, ceilings, and outdoor locations.

Nice To Haves

• Networking experience.
• Cisco Certified Support Technician (CCST) certification.
• Cisco Certified Technician (CCT) certification.

Responsibilities

• Install, configure, and maintain network equipment, including switches, routers, firewalls, wireless access points, and related hardware at City Hall and other City facilities.
• Monitor network performance and availability using network monitoring tools; identify, troubleshoot, and resolve connectivity, performance, and outage issues on LANs, WANs, and wireless networks.
• Install, terminate, test, and label copper and fiber-optic cabling, and keep network closets, racks, and patch panels orderly and documented.
• Maintain network documentation, including network diagrams, IP address assignments, VLANs, device configurations, and network equipment inventory.
• Assist the Network Administrator with network upgrades and expansions, firmware and software updates, configuration backups, and new facility and site projects.
• Support network-connected systems such as VoIP telephones, security cameras, door access controls, and other connected devices in coordination with City departments and vendors.
• Provide help desk support to City staff for network connectivity, hardware, and software problems; use diagnostic tools and questioning to identify issues and help users use equipment and software properly.
• Follow the City’s network security standards and procedures; work with the IT Security Analyst on patches, access controls, and security issues.
• Coordinate with internet service providers, vendors, and contractors on circuit issues, installations, and repairs.
• Follow safety and security precautions to safeguard City assets.
• Assist the Network Administrator, IT Security Analyst, Assistant Information Technology Director, and Information Technology Director as assigned.
• Work after hours or on weekends when necessary, be on-call after the probationary period, and serve as essential emergency personnel when required.
• Maintain regular and prompt attendance and perform other related duties as assigned.

Benefits

• Medical, dental, and vision coverage paid 100% by the City for the employee, with the option to add dependents; the City pays 46.2% of dependent medical coverage.
• Short-term and long-term disability.
• Paid vacation and sick days.
• Paid holidays.
• Retirement plan with a 14% City contribution.
• Workers’ compensation insurance and 100% salary indemnity.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree