Network Technician I

Black Box•United States,

5d•Onsite

About The Position

Black Box Network Services is seeking Network Technicians to support data center operations and customer projects in Richmond, Virginia. The role supports facilities management, site security, and project engagement, with an emphasis on completing work to a high standard and providing strong customer service. Candidates should be motivated and self-driven. This is a full-time, permanent position with hourly pay based on experience and skill set. Multiple shifts support 24/7 coverage. A client addendum applies and will be provided upon offer acceptance.

Requirements

Five years of experience in data communications.
High school diploma or equivalent.
Proficiency with technical tools such as Sniffers, BERT testers, cable testers, and fiber testers.
Experience working in communications closets.
Ability to perform rack-and-stack activities and safely lift heavy objects.
Understanding of cable patching processes and procedures.
Familiarity with 66 Block and 110 Block cross-connect procedures.
Basic knowledge of data communications networking, Cisco phones, switches and routers, and local and wide area networking.
Ability to assist in troubleshooting issues and understand network terminology.
Familiarity with IP phones; ability to program Cisco phones, install Avaya phones, and troubleshoot Avaya and Cisco phones.
Good interpersonal communication skills.
Ability to explain technical issues in customer-friendly terms and interpret customer issues to facilitate resolution.

Responsibilities

Patch cabling between network equipment and the customer’s network.
Install power cables between equipment and power supplies in racks, cabinets, or closets.
Install, troubleshoot, and de-install network equipment.
Install or swap devices such as phones, computers, cables, boards, edge routers, and switches.
Install, troubleshoot, and de-install Network General remote Sniffers.
Complete hard and complex Move, Add, Change (MAC) requests within defined service levels.
Serve as an interface between customer associates and management.
Provide hardware break-fix services for network infrastructure.
Perform onsite call-through, data, voice, website, and security testing.
Perform backup testing to ensure systems are connected to the customer’s network as directed.
Support carrier testing of circuits.
Assist with facilities efforts, including power and UPS restoration, water problems, emergency cooling restoration, and fire suppression exercises, restoration, and post-fire events.
Support inventory management, including receiving inventory, tagging assets, tracking spares, ordering inventory, and updating inventory records.
Prepare and return damaged equipment.
Interface as needed between associates at the applicable location and centralized project, operations, or MAC management.