Network Technician I

Black Box•United States,

5d•Onsite

About The Position

Black Box Network Services is hiring Network Technicians to support data center operations in Sandston, Virginia. The role supports facilities management, site security, and project work, with a focus on completing customer work to a high standard. Technicians install, troubleshoot, move, and remove network equipment; perform cabling and hardware break-fix work; and support communications infrastructure and customer requests. The position also includes facilities restoration support, inventory management, and coordination with customer associates and centralized project, operations, and MAC management teams. This is a full-time, permanent position with multiple shifts supporting 24/7 coverage. Candidates must be available for afternoons, evenings, and weekends. Hourly compensation is based on experience and skill set. A client addendum will be provided at the time of offer acceptance.

Requirements

Three to five years of experience in data communications.
High school diploma or equivalent.
Proficiency with technical tools such as Sniffers, BERT testers, cable testers, and fiber testers.
Experience working in communications closets.
Ability to perform rack-and-stack activities.
Ability to safely lift heavy objects.
Understanding of cable-patching processes and procedures.
Familiarity with 66 Block and 110 Block cross-connect procedures.
Basic knowledge of data communications networking, including local and wide area networking.
Ability to assist in troubleshooting issues and understanding network terminology.
Familiarity with IP phones; ability to program Cisco phones, install Avaya phones, and troubleshoot Avaya and Cisco phones.
Basic knowledge of Cisco phones, switches, and routers.
Good interpersonal communication skills.
Ability to explain technical issues in a way the customer can understand.
Ability to interpret a customer’s issue so the technician can facilitate a resolution.

Responsibilities

Patch cabling between network equipment and the customer’s network.
Install power cables from equipment to power supplies in racks, cabinets, or closets.
Install, troubleshoot, and de-install network equipment.
Install or swap devices such as phones, computers, cables, boards, edge routers, and switches.
Install, troubleshoot, and de-install Network General remote Sniffers.
Complete hard and complex Move, Add, Change (MAC) requests within defined service levels.
Act as an interface between customer associates and management.
Provide hardware break-fix services for network infrastructure.
Perform onsite call-through, data, voice, website, and security testing.
Perform backup testing as directed to ensure systems are connected to the customer’s network.
Support carrier testing of circuits.
Assist with facilities efforts, including power and UPS restoration, water problems, emergency cooling restoration, and fire suppression exercises and restoration, including post-fire events.
Support inventory management, including receiving inventory, tagging assets, tracking spares or crash kits, ordering inventory, and updating inventory records.
Prepare and return damaged equipment.
Interface as needed between associates at the applicable location and centralized project, operations, or MAC management.