Network Technician I

Black Box•United States,

5d•Onsite

About The Position

Black Box Network Services is hiring Network Technician I employees to support data center facilities management, site security, and project work in Charlotte, North Carolina. The role involves installing, maintaining, troubleshooting, and removing network equipment and supporting customer network infrastructure. Candidates should be motivated and self-directed, with a commitment to delivering high-quality work and satisfying customers. This is a full-time, permanent position with hourly pay based on experience and skill set. Multiple shifts support 24/7 coverage, and candidates must be available for afternoons, evenings, and weekends. A client addendum will be provided at the time of offer acceptance.

Requirements

3–5 years of experience in data communications.
High school diploma or equivalent.
Proficiency with technical tools such as Sniffers, BERT testers, cable testers, and fiber testers.
Experience working in communications closets.
Ability to perform rack-and-stack activities.
Ability to safely lift heavy objects.
Understanding of cable patching processes and procedures.
Familiarity with 66 Block and 110 Block cross-connect procedures.
Basic knowledge of data communications networking, local and wide area networking, and Cisco phones, switches, and routers.
Ability to assist in troubleshooting issues and understand network terminology.
Familiarity with IP phones.
Ability to program Cisco phones, install Avaya phones, and troubleshoot Avaya and Cisco phones.
Good interpersonal communication skills.
Ability to explain technical issues in terms customers can understand and interpret customer issues to facilitate resolution.

Responsibilities

Patch cabling between network equipment and the customer’s network.
Install power cables from equipment to power supplies in racks, cabinets, and closets.
Install, troubleshoot, and de-install network equipment.
Install or replace devices such as phones, computers, cables, boards, edge routers, and switches.
Install, troubleshoot, and de-install Network General remote Sniffers.
Complete hard and complex Move, Add, Change (MAC) requests within defined service levels.
Serve as an interface between customer associates and management.
Provide hardware break-fix services for network infrastructure.
Perform onsite call-through, data, voice, website, and security testing.
Perform backup testing to verify systems are connected to the customer’s network as directed.
Support carrier circuit testing.
Assist with facilities efforts, including power and UPS restoration, water problems, emergency cooling restoration, and fire suppression exercises, restoration, and post-fire events.
Support inventory management, including receiving inventory, tagging assets, tracking spares, ordering inventory, and updating inventory records.
Prepare and return damaged equipment.
Act as an interface, as needed, between associates at the applicable location and centralized project, operations, or MAC management.