IT Support Technician - Network Team

University of Utah Health • Salt Lake City, UT

3d • Onsite

About The Position

The IT Support Technician works as part of the Network team, assisting with the development and maintenance of activities in areas such as network communications, systems administration, and systems development. The role uses knowledge of LAN/WAN, operating systems, databases, or application-development languages to help design, deploy, and maintain IT systems, under the guidance of senior engineers. The position does not provide patient care.

The position is in-office in Salt Lake City and is approximately 19 hours per week. University of Utah students are preferred, and a valid U.S. driver's license is required. The role is part of University of Utah Health, an organization focused on patient care, research, and education.

Requirements

• Currently enrolled in an applicable, accredited program.
• Valid U.S. driver's license.
• Ability to read and understand technical manuals and schematics.
• Effective verbal and written communication skills.
• Strong interpersonal and customer service skills, including the ability to work efficiently in a team environment.
• Strong problem-solving skills.
• Specific knowledge in areas such as TCP/IP, MS SMS, MS SharePoint, Active Directory, network security, server operating systems, programming languages, and databases.
• Ability to lift and carry equipment of various weights and diameters.
• Ability to climb a stepladder.

Nice To Haves

• University of Utah student.

Responsibilities

• Check system logs for errors.
• Start jobs and monitor logs to ensure successful completion.
• Deploy and maintain IT systems.
• Develop systems using IT languages applicable to the architecture.
• Replace IT hardware in university buildings and data centers.
• Perform physical inventory of IT systems and update IT documentation.
• Answer the main phone line and route calls as needed.
• Monitor system health in monitoring systems.
• Process requests within established standard times.
• Route requests to the appropriate resource.
• Update request ticket status when tasks are completed.
• Notify engineers when problems are detected.
• Perform tasks necessary for efficient system operations.
• Maintain applicable IT documentation associated with work activities.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed