IT Support Technician - Business Process Analyst

University of Utah Health • Salt Lake City, UT

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About The Position

This is a student position in the sUdo (Student University Development Opportunity) Program at University of Utah Information Technology. The paid internship program provides University of Utah students with mentoring and hands-on work experience in an enterprise environment. The role supports service management and process improvement by assisting senior team members with documentation, metrics, reporting, change management, stakeholder engagement, and operational dashboards. Current University of Utah students are preferred.

Requirements

• Currently enrolled in an applicable, accredited program.
• Ability to read and understand technical manuals and schematics.
• Effective verbal and written communication skills.
• Strong interpersonal and customer service skills, including the ability to work efficiently in a team environment.
• High proficiency in effective problem solving.
• Specific knowledge of TCP/IP, MS SMS, MS SharePoint, Active Directory, network security, server operating systems, programming languages, and databases.
• Ability to lift and carry equipment of various weights and diameters.
• Ability to climb a stepladder.

Nice To Haves

• Current University of Utah student.

Responsibilities

• Learn service management processes through instruction from senior team members.
• Assist with collecting documentation and managing processes as directed by senior team members.
• Follow and implement appropriate change management controls.
• Engage stakeholders in conversations about service issues.
• Collect metrics to manage processes.
• Track key performance indicators for a large enterprise virtual environment.
• Meet regularly with IT teams to facilitate process improvement and prioritize multiple projects.
• Prepare accurate, detailed reports covering specifications, timelines, status, and individual responsibilities.
• Assist with documenting implementation and installation guidelines as directed by senior team members.
• Develop dashboards to help teams manage operations and metrics.

Benefits

• Paid internship.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: No Education Listed