IT Support Analyst Resume Example

Common Responsibilities Listed on IT Support Analyst Resumes:

  • Troubleshoot and resolve hardware and software issues for end-users
  • Install and configure new hardware and software
  • Manage and maintain network infrastructure, including switches and routers
  • Monitor and maintain server infrastructure, including backups and security patches
  • Provide technical support for remote users and remote offices
  • Develop and maintain documentation for IT systems and processes
  • Participate in IT projects, including system upgrades and migrations
  • Conduct training sessions for end-users on new software and hardware
  • Manage and maintain inventory of IT assets, including computers and peripherals
  • Collaborate with other IT teams to ensure seamless integration of systems and processes.


Speed up your resume creation process with the AI-Powered Resume Builder. Generate tailored achievements in seconds for every role you apply to.

Try It Now, Free

IT Support Analyst Resume Example:

IT Support Analysts help companies to achieve optimal performance by maintaining and troubleshooting IT systems, end-user hardware, software, and networks. This role is highly technical and requires a deep understanding of IT infrastructure and software. Your resume should demonstrate success in resolving help desk tickets, configuring hardware and software, managing user accounts, and providing user-training. A successful IT Support Analyst resume should highlight the technical skills and IT experience needed to support businesses, while clearly communicating the impact your past projects have had on the organization.
Max Chen
(233) 711-1643
IT Support Analyst
Seeking an IT Support Manager position to leverage my leadership and technical support experience to optimize IT systems and services meeting the needs of the organization. I possess the expertise to develop policies, procedures and systems that elevate security and compliance. My goal is to facilitate and build a productive and knowledgeable IT team by providing training and guidance to team members.
IT Support Analyst
6/2022 – Present
TechPros Solutions
  • Implemented a new office-wide inventory tracking process for IT hardware and software resources, resulting in an opportunity-cost savings of 20%
  • Configured and installed more than 500 user accounts with associated permissions, groups, and security settings to improve safety of user data
  • Successfully troubleshooted various client issues, ranging from network connectivity problems to software installation issues on a wide variety of devices
Computer Support Technician
6/2020 – 6/2022
TechMind Group
  • Developed comprehensive user-training materials and conducted 10 training sessions on network systems and software applications resulting in enhanced user awareness of assigned tools
  • Diagnosed, removed malware, and identified critical hardware expansions needed to increase the speed of daily operations by 15%
  • Created and enforced IT policies that ensured regulatory compliance and increased staff efficiency
Technical Support Representative
1/2020 – 6/2020
IT Assist Inc.
  • Monitored server performance and resolved inquiries from both local and remote users in a timely and effective manner
  • Configured, maintained and updated desktops, laptops, and other peripherals with latest versions of hardware and software updates
  • Resolved complex help desk tickets for end-user support, resulting in over 95% user satisfaction
  • Windows/Mac OS troubleshooting
  • IT Infrastructure Support
  • Network Administration
  • Desktop & Network Security
  • Software Installation
  • Network Troubleshooting
  • Hardware Troubleshooting
  • Patch Management
  • System Administration
  • Inventory Management
  • Remote Desktop Support
  • Data Analysis
  • System Monitoring
  • Technical Documentation
  • User Training
  • Problem Solving
  • Customer Service
  • Communication Skills
  • Technology Solution Expertise
  • Updating System/Software
  • Security Compliance
  • Cyber Security
Bachelor of Science in Computer Science
2016 - 2020
Georgia Institute of Technology
Atlanta, GA
  • Information Technology
  • Cybersecurity

Top Skills & Keywords for IT Support Analyst Resumes:

Hard Skills

  • Troubleshooting and Problem-Solving
  • Technical Support and Customer Service
  • Network Administration and Security
  • Operating Systems (Windows, Mac, Linux)
  • Hardware and Software Installation and Configuration
  • Active Directory and Group Policy Management
  • Virtualization Technologies (VMware, Hyper-V)
  • Cloud Computing (AWS, Azure, Google Cloud)
  • Backup and Disaster Recovery
  • ITIL Framework and Service Management
  • Scripting and Automation (PowerShell, Python)
  • Database Management and SQL

Soft Skills

  • Communication and Interpersonal Skills
  • Problem Solving and Troubleshooting
  • Attention to Detail and Accuracy
  • Time Management and Prioritization
  • Adaptability and Flexibility
  • Customer Service and Empathy
  • Teamwork and Collaboration
  • Analytical and Critical Thinking
  • Patience and Persistence
  • Technical Aptitude and Knowledge
  • Conflict Resolution and Negotiation
  • Continuous Learning and Improvement

Resume Action Verbs for IT Support Analysts:

  • Troubleshooted
  • Resolved
  • Analyzed
  • Implemented
  • Documented
  • Collaborated
  • Diagnosed
  • Configured
  • Tested
  • Escalated
  • Trained
  • Monitored
  • Debugged
  • Optimized
  • Maintained
  • Upgraded
  • Deployed
  • Audited

A Better Way to Build Your Resume

Generate tailored summaries and achievements for your resume with AI.
Explore the Resume Builder

Resume FAQs for IT Support Analysts:

How long should I make my IT Support Analyst resume?

The ideal length for an IT Support Analyst resume typically depends on the individual's experience and career stage. However, there are some general guidelines you can follow to ensure your resume is concise and effectively communicates your skills and accomplishments. One to two pages: As a general rule, your resume should be no more than one to two pages long. For entry-level or early-career IT Support Analysts, one page is usually sufficient. Experienced IT Support Analysts with extensive accomplishments and a longer work history may require two pages, but it's essential to ensure that every piece of information is relevant and valuable. Prioritize content: When determining what to include on your resume, prioritize the most relevant and recent experience, skills, and achievements. Focus on the accomplishments that demonstrate your expertise in IT support and your ability to drive results. Be selective and avoid including outdated or irrelevant information. Use concise language: To maximize space on your resume, use concise language and bullet points to describe your experience and achievements. Avoid long paragraphs or unnecessary details, and be sure to quantify your accomplishments whenever possible (e.g., resolved 95% of support tickets within 24 hours). Tailor your resume: Customize your resume for each job application, focusing on the skills and experiences most relevant to the specific IT Support Analyst role you're applying for. This will help you present a targeted and impactful resume, while also ensuring you stay within the one to two-page limit.

What is the best way to format a IT Support Analyst resume?

The best way to format an IT Support Analyst resume is to create a clear and organized document that effectively showcases your technical skills, experience, and achievements. Here are some tips and recommendations for formatting an IT Support Analyst resume: Consistent formatting: Ensure consistency in formatting throughout your resume, including font size, typeface, and spacing. Using a consistent format helps make your resume easy to read and navigate, making it more likely that hiring managers will review your entire document. Clear section headings: Clearly label each section of your resume (e.g., "Summary," "Experience," "Skills," "Certifications") with bold or underlined headings. This helps guide the reader's eye and makes it easier for them to find the information they're looking for. Use bullet points: Use bullet points to present your technical experience and achievements in a concise and easy-to-read format. This helps break up large blocks of text and enables hiring managers to quickly scan your resume for relevant information. Highlight technical skills: As an IT Support Analyst, your technical skills are critical to your success. Make sure to highlight your technical skills in a separate section or throughout your resume, so that hiring managers can quickly see your proficiency in relevant technologies. Reverse chronological order: Present your work experience in reverse chronological order, starting with your most recent position and working backward. This format is preferred by most hiring managers, as it allows them to easily review your career progression and most recent accomplishments. In summary, a clear and organized resume that highlights your technical skills and experience is key to standing out as an IT Support Analyst.

Which keywords are important to highlight in a IT Support Analyst resume?

As an IT Support Analyst, it's essential to include relevant keywords and action verbs in your resume to showcase your skills and experience effectively. These keywords will help your resume stand out to recruiters and hiring managers, as well as pass through any Applicant Tracking Systems (ATS) that may be in place. Here are some important keywords and action verbs you should consider incorporating into your resume: 1. Technical Skills: Highlight your expertise in specific software, hardware, and operating systems. Examples include Windows, macOS, Linux, Microsoft Office, Active Directory, virtualization, and remote support tools. 2. Troubleshooting: Emphasize your ability to diagnose and resolve technical issues. Use action verbs like diagnosed, resolved, and repaired. 3. Customer Service: Showcase your ability to provide excellent support to end-users. Include keywords like customer satisfaction, communication, and empathy. 4. Networking: Mention your knowledge of network

How should I write my resume if I have no experience as a IT Support Analyst?

Writing a resume with little to no experience as an IT Support Analyst can be challenging, but there are ways to showcase your skills and potential to hiring managers and recruiters. Here are some tips to help you craft an effective resume: Emphasize transferable skills: Even if you don't have direct IT support experience, you likely have transferable skills that are valuable in the field. These can include problem-solving, communication, customer service, attention to detail, and technical aptitude. Make sure to highlight these skills throughout your resume. Showcase relevant projects: If you've worked on any projects, either in school or as part of your previous roles, that are related to IT support, make sure to include them on your resume. This can include troubleshooting, hardware or software installation, network configuration, or cybersecurity. Explain your role in these projects and the impact your contributions had on the final outcome. Highlight education and certifications: If you have a degree in a relevant field, such as computer science or information technology, be sure to mention it. Additionally, include any IT support certifications or courses you've completed, such as CompTIA A+, Network+, or Security+. This shows that you have a foundational understanding of IT support principles and practices. Demonstrate your passion for IT support: Include a summary or objective statement that highlights your interest in IT support and your motivation to learn and grow in the field. This can help hiring managers and recruiters see that you are committed to pursuing a career in IT support and are willing to put in the effort to succeed. Overall, focus on showcasing your skills, relevant projects, education, and passion for IT support to make your resume stand out. With a thoughtful and well-crafted resume, you can demonstrate your potential to succeed as an IT Support Analyst, even with little to no experience.

Compare Your IT Support Analyst Resume to a Job Description:

See how your IT Support Analyst resume compares to the job description of the role you're applying for.

Our new Resume to Job Description Comparison tool will analyze and score your resume based on how well it aligns with the position. Here's how you can use the comparison tool to improve your IT Support Analyst resume, and increase your chances of landing the interview:

  • Identify opportunities to further tailor your resume to the IT Support Analyst job
  • Improve your keyword usage to align your experience and skills with the position
  • Uncover and address potential gaps in your resume that may be important to the hiring manager

Complete the steps below to generate your free resume analysis.