IT Support Manager Resume Example

Common Responsibilities Listed on IT Support Manager Resumes:

  • Manage and oversee the IT support team, including hiring, training, and performance evaluations
  • Develop and implement IT policies and procedures to ensure efficient and effective operations
  • Monitor and maintain the organization's computer systems, networks, and servers
  • Troubleshoot and resolve technical issues and provide end-user support
  • Manage software and hardware installations, upgrades, and maintenance
  • Develop and maintain disaster recovery and business continuity plans
  • Manage vendor relationships and negotiate contracts for IT products and services
  • Develop and manage IT budgets and track expenses
  • Stay up-to-date with emerging technologies and recommend new solutions to improve efficiency and productivity
  • Collaborate with other departments to identify and address IT needs and opportunities for improvement.


Speed up your resume creation process with the AI-Powered Resume Builder. Generate tailored achievements in seconds for every role you apply to.

Try It Now, Free

IT Support Manager Resume Example:

IT Support Managers are responsible for ensuring the efficient function of IT systems within a company. IT Support Managers should emphasize their prior experience in developing IT policies, troubleshooting and mitigating IT issues, and implementing innovative strategies to ensure technical goals are met while staying within budget. It is also important to showcase their communication and leadership skills, which often involve managing a team of IT support specialists and training them on new systems and protocols. A strong IT Support Manager resume can highlight real-world effects caused by an individual’s work, such as cost reductions, improved operations efficiency, and successful IT system migrations.
David Rodriguez
(233) 676-4506
IT Support Manager
An experienced and results-driven IT Support Manager with 4 years of experience leading a team and protecting confidential data. Successfully implemented a secure authentication system, migrated existing IT systems to the cloud, and significantly reduced technical expenses by negotiating contracts with major vendors. Proven track record of established IT policies, improved customer service and resolution time for user issues, and improved disaster recovery and business continuity.
IT Support Manager
3/2022 – Present
TechZone Inc.
  • Enhanced organization’s IT infrastructure by implementing secure authentication system, resulting in strengthened protection of confidential data
  • Led the successful migration of existing IT systems to the cloud, increasing operational efficiency and reducing downtime by 30%
  • Trained and mentored 5 IT support team members, creating a more productive and knowledgeable IT support staff for the organization
IT Support Technician
3/2020 – 3/2022
IT Genius Group
  • Developed IT policies and procedures that improved security and compliance company-wide; achieved top-level performance standards within 6 months
  • Reduced IT service delivery time by 20% through the automation of certain tasks and equal distribution of workload across the team
  • Created a helpdesk system model that improved customer service and resolution time of user issues by 40%
Network Support Specialist
3/2019 – 3/2020
TechOps Solutions
  • Established and maintained datasets for performance monitoring of IT systems, ensuring uninterrupted operations and use
  • Utilized latest security protocols and best practices to implement improved disaster recovery and business continuity strategies
  • Significantly reduced technical expenses by negotiating contracts with 3 major vendors to supply $200,000 of IT system and resource upgrades
  • Cloud Migration
  • IT System Management
  • Project Management
  • IT Security & Compliance
  • Automated Task Management
  • Training & Mentoring
  • Helpdesk System Modeling
  • Performance Monitoring
  • Disaster Recovery & Business Continuity Strategies
  • Technical Troubleshooting
  • Networking & Infrastructure
  • Vendor Management
  • Customer Service
  • Data Analysis & Platform Optimization
  • Documentation & Report Writing
  • ITIL Framework
  • System Design & Architecture
  • Leadership & Team Building
  • Problem Solving & Decision Making
  • Interpersonal & Communication Skills
  • Budget Management & Cost Control
Bachelor of Science in Computer Science
2016 - 2020
New York Institute of Technology
New York, NY
  • Information Technology
  • Business Management

Top Skills & Keywords for IT Support Manager Resumes:

Hard Skills

  • IT Infrastructure Management
  • Network Administration
  • Help Desk Support
  • Incident Management
  • IT Security and Compliance
  • Cloud Computing
  • Virtualization Technologies
  • ITIL Framework
  • Disaster Recovery Planning
  • Vendor Management
  • Project Management
  • Technical Troubleshooting and Problem Solving

Soft Skills

  • Leadership and Team Management
  • Communication and Presentation Skills
  • Collaboration and Cross-Functional Coordination
  • Problem Solving and Critical Thinking
  • Adaptability and Flexibility
  • Time Management and Prioritization
  • Empathy and Customer-Centric Mindset
  • Decision Making and Strategic Planning
  • Conflict Resolution and Negotiation
  • Technical Aptitude and Knowledge
  • Attention to Detail and Accuracy
  • Coaching and Mentoring

Resume Action Verbs for IT Support Managers:

  • Managed:
  • Coordinated:
  • Implemented:
  • Streamlined:
  • Resolved:
  • Trained:
  • Optimized:
  • Automated:
  • Analyzed:
  • Documented:
  • Upgraded:
  • Monitored:
  • Troubleshot:
  • Configured:
  • Deployed:
  • Collaborated:
  • Evaluated:
  • Audited:

A Better Way to Build Your Resume

Generate tailored summaries and achievements for your resume with AI.
Explore the Resume Builder

Resume FAQs for IT Support Managers:

How long should I make my IT Support Manager resume?

The ideal length for an IT Support Manager's resume typically depends on the individual's experience and career stage. However, there are some general guidelines you can follow to ensure your resume is concise and effectively communicates your skills and accomplishments. One to two pages: As a general rule, your resume should be no more than one to two pages long. For entry-level or early-career IT Support Managers, one page is usually sufficient. Experienced IT Support Managers with extensive accomplishments and a longer work history may require two pages, but it's essential to ensure that every piece of information is relevant and valuable. Prioritize content: When determining what to include on your resume, prioritize the most relevant and recent experience, skills, and achievements. Focus on the accomplishments that demonstrate your expertise in IT support management and your ability to drive results. Be selective and avoid including outdated or irrelevant information. Use concise language: To maximize space on your resume, use concise language and bullet points to describe your experience and achievements. Avoid long paragraphs or unnecessary details, and be sure to quantify your accomplishments whenever possible (e.g., reduced downtime by 30%). Tailor your resume: Customize your resume for each job application, focusing on the skills and experiences most relevant to the specific IT Support Manager role you're applying for. This will help you present a targeted and impactful resume, while also ensuring you stay within the one to two-page limit.

What is the best way to format a IT Support Manager resume?

The best way to format an IT Support Manager resume is to create a clear and concise document that highlights your technical skills, experience, and achievements. Here are some tips and recommendations for formatting an IT Support Manager resume: Consistent formatting: Ensure consistency in formatting throughout your resume, including font size, typeface, and spacing. Using a consistent format helps make your resume easy to read and navigate, making it more likely that hiring managers will review your entire document. Clear section headings: Clearly label each section of your resume (e.g., "Summary," "Experience," "Skills," "Education") with bold or underlined headings. This helps guide the reader's eye and makes it easier for them to find the information they're looking for. Use bullet points: Use bullet points to present your technical skills, experience, and achievements in a concise and easy-to-read format. This helps break up large blocks of text and enables hiring managers to quickly scan your resume for relevant information. Include technical skills: Include a section that highlights your technical skills, such as operating systems, programming languages, and networking protocols. This helps demonstrate your expertise and qualifications for the IT Support Manager role. Quantify achievements: Where possible, quantify your achievements with specific metrics, such as reducing downtime by a certain percentage or increasing user satisfaction ratings. This helps demonstrate the impact of your work and highlights your contributions to previous organizations. Reverse chronological order: Present your work experience in reverse chronological order, starting with your most recent position and working backward. This format is preferred by most hiring managers, as it allows them to easily review your career progression and most recent accomplishments. Overall, the key to formatting an effective IT Support Manager resume is to present your technical skills, experience, and achievements in a clear and concise manner that highlights your qualifications for the role.

Which keywords are important to highlight in a IT Support Manager resume?

As an IT Support Manager, it's crucial to highlight specific keywords and action verbs in your resume to showcase your skills, experience, and expertise in the field. These keywords will help your resume stand out to recruiters and hiring managers who are looking for candidates with the right qualifications. Here are some important keywords and action verbs to consider incorporating into your resume: 1. Technical Skills: Be sure to mention specific technical skills that are relevant to the job you're applying for, such as network administration, hardware and software troubleshooting, ITIL, or cybersecurity. 2. Management: Emphasize your experience in managing teams, projects, or resources. Use action verbs like "led," "supervised," "coordinated," or "oversaw" to demonstrate your leadership capabilities. 3. Customer Service: Highlight your ability to provide excellent customer service and support. Use phrases like "resolved customer issues," "improved

How should I write my resume if I have no experience as a IT Support Manager?

Writing a resume with little to no experience as an IT Support Manager can be challenging, but there are ways to showcase your skills and potential to hiring managers and recruiters. Here are some tips to help you craft an effective resume: Emphasize transferable skills: Even if you don't have direct IT support management experience, you likely have transferable skills that are valuable in the field. These can include technical troubleshooting, customer service, communication, collaboration, and problem-solving. Make sure to highlight these skills throughout your resume. Showcase relevant projects: If you've worked on any projects, either in school or as part of your previous roles, that are related to IT support management, make sure to include them on your resume. This can include setting up and maintaining computer systems, troubleshooting software and hardware issues, or managing a help desk. Explain your role in these projects and the impact your contributions had on the final outcome. Highlight education and certifications: If you have a degree in a relevant field, such as computer science or information technology, be sure to mention it. Additionally, include any IT support management certifications or courses you've completed, such as the CompTIA A+ or ITIL Foundation. This shows that you have a solid foundation in IT support management and are committed to continuing your education in the field. Demonstrate your passion for IT support management: Finally, make sure to convey your enthusiasm for IT support management in your resume. This can be done through a well-written objective statement or summary that highlights your interest in the field, as well as any relevant hobbies or volunteer work that demonstrate your passion for technology. By following these tips, you can create a resume that showcases your potential as an IT Support Manager, even if you have little to no direct experience in the field.

Compare Your IT Support Manager Resume to a Job Description:

See how your IT Support Manager resume compares to the job description of the role you're applying for.

Our new Resume to Job Description Comparison tool will analyze and score your resume based on how well it aligns with the position. Here's how you can use the comparison tool to improve your IT Support Manager resume, and increase your chances of landing the interview:

  • Identify opportunities to further tailor your resume to the IT Support Manager job
  • Improve your keyword usage to align your experience and skills with the position
  • Uncover and address potential gaps in your resume that may be important to the hiring manager

Complete the steps below to generate your free resume analysis.