IT Support Technician

ACTORS FUND OF AMERICA • Englewood, NJ

1d • Onsite

About The Position

The Actors Fund Home, an assisted living, skilled nursing, accredited dementia care, and sub-acute rehabilitation center in Englewood, New Jersey, is seeking an entry-level help desk support technician to join its IT team. The role provides technical assistance to end users and supports the setup, maintenance, and troubleshooting of hardware, software, and connectivity. It also provides direct support to the nursing team for electronic medical record (EMR) issues and primarily assists the System Administrator with daily IT tasks.

This is a full-time hourly position based at the Actors Fund Home in Englewood, NJ. The position may require travel to the regional office in New York (10–15%), lifting hardware or other components weighing 30–50 pounds, early or late hours, some weekend work, and occasional evening support when necessary.

Requirements

• High school diploma or equivalent.
• Basic understanding of computer hardware and software.
• Excellent communication and interpersonal skills.
• Relevant coursework experience in IT support.
• Knowledge of Microsoft Windows 10 and 11.
• Knowledge of Microsoft Office applications, including Office 365, Outlook, Word, and Excel.

Responsibilities

• Provide initial technical assistance and support to end users by phone, email, or in person for basic hardware, software, and connectivity inquiries.
• Assist with setup, configuration, and maintenance of desktops, laptops, printers, and mobile devices.
• Diagnose and troubleshoot routine technical problems and escalate complex issues to senior IT personnel.
• Install, upgrade, and configure software applications under the guidance of senior team members.
• Document support requests, resolutions, and procedures for a knowledge base.
• Learn and follow the organization's IT policies, procedures, and best practices.
• Collaborate with the IT team to improve IT services and operations.
• Support the Nurse Call System and Call manager.
• Set up user accounts and reset passwords.
• Provide direct support to the nursing team for EMR-related issues.
• Assist the System Administrator with daily IT-related tasks.

Benefits

• Choice of multiple health plans
• Dental plan
• Voluntary vision plan
• Flexible spending and dependent care plans
• Employer-paid life and long-term disability insurance
• Supplemental life and disability insurance
• 401(k) plan with generous employer match
• Tuition reimbursement
• Generous paid time off
• Competitive salary

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED