IT Field Support Technician I

Labcorp • Dallas, TX

3d

About The Position

Labcorp is seeking an IT Field Support Technician I to provide remote and field-based technical support for internal teams and external clients across Arizona, Colorado, Texas, Arkansas, Oklahoma, Utah, Nevada, and Nebraska. This front-line technical resource supports Labcorp systems, applications, and users; manages help desk activity; troubleshoots technical issues; supports Labcorp Link users; and coordinates with internal IT teams to ensure timely resolution and operational continuity.

The role supports the IT Help Desk phone queue, handling 30 or more inbound support calls per day. It provides first-call resolution when possible, documents activity in the ticketing system, and routes issues requiring advanced troubleshooting to appropriate teams. Support includes hardware, software, network connectivity, business applications, remote-support tools, and user training.

The position also supports installation, maintenance, configuration, and troubleshooting of Labcorp technology and infrastructure. Field responsibilities include installing, replacing, upgrading, maintaining, and documenting Labcorp-owned equipment at IOPs, PSCs, internal facilities, and client locations. The technician may assist with deployments, system integrations, acquisitions, site transitions, and divisional technology projects, which may require travel.

This is a full-time, non-exempt hourly position on a first-shift schedule, normally Monday through Friday, 8:00 a.m. to 5:00 p.m. local time. Business needs may occasionally require earlier, later, or additional hours, with reasonable notice when possible. Permanent authorization to work in the United States without employer sponsorship is required; sponsorship, including H-1B, OPT/CPT, EAD, or other temporary work authorization, is not available.

The listed pay range is $25–$32 per hour. Offers depend on skills, relevant experience, applicable degrees or certifications, internal equity, and market data. Employees regularly scheduled to work at least 20 hours per week are eligible for the listed comprehensive benefits, subject to the stated exceptions and plan terms.

Requirements

• High school diploma.
• At least 1 year of experience supporting hardware, software, and network connectivity issues.
• At least 1 year of experience using ticketing systems for incident and service request management.
• At least 1 year of experience supporting Microsoft Windows operating systems and Microsoft Office applications.
• At least 1 year of experience using remote support tools for troubleshooting and issue resolution.
• Ability to professionally communicate technical IT information to medical professionals and non-technical audiences.
• Ability to work effectively remotely while maintaining collaborative communication with leadership and remote colleagues.
• Access to a reliable personal vehicle for business travel.
• Ability to bend, stoop, twist, lift up to 30 pounds, and work in varying positions during equipment installations.
• Professional appearance and adherence to corporate dress codes at laboratories, internal facilities, and external client locations.
• Strong customer service and professional communication skills.
• Effective problem-solving and decision-making capabilities.
• Ability to manage multiple support requests in a fast-paced environment.
• Ability to provide technical training and guidance to end users.
• Ability to collaborate effectively with cross-functional IT teams and work professionally in client-facing environments.
• Permanent authorization to work in the United States without employer sponsorship now or in the future.

Nice To Haves

• Associate degree in Information Technology, Computer Science, Information Systems, or a related technical field.
• CompTIA A+ certification.
• At least 3 years of experience providing field support, help desk support, desktop support, or technical services.
• At least 2 years of experience supporting client-facing technology environments.
• At least 2 years of experience supporting laboratory, healthcare, diagnostic, or enterprise business applications.
• At least 2 years of experience supporting Labcorp Link or comparable customer connectivity platforms.
• At least 2 years of experience using remote support and endpoint management tools.
• Knowledge of Labcorp business processes, systems, and operational workflows.
• Knowledge of IT security standards and technology governance practices.

Responsibilities

• Support the IT Help Desk phone queue and manage 30 or more inbound support calls per day.
• Troubleshoot and resolve hardware, software, network connectivity, and business application issues.
• Resolve issues on the first call whenever possible and document support activity in the ticketing system.
• Create and route tickets requiring advanced troubleshooting or specialized support teams.
• Use remote support tools to diagnose, troubleshoot, and resolve technical issues.
• Train and assist internal users and external clients with technology-related questions and requests.
• Support Labcorp Link users with issue resolution, training, configuration assistance, and operational guidance.
• Communicate technical solutions and status updates to users and stakeholders.
• Install, maintain, configure, and troubleshoot Labcorp hardware, software, and network systems.
• Assist with system integrations, equipment deployments, and technical implementation activities.
• Support security updates, system maintenance, and hardware lifecycle management initiatives.
• Track technology assets and maintain accurate support documentation and equipment inventories.
• Coordinate with internal IT teams to resolve technical issues and escalate incidents when appropriate.
• Follow established IT support processes and service standards to maintain workflow continuity.
• Install, configure, maintain, and document Labcorp-owned hardware and technology assets at IOPs, PSCs, internal facilities, and client locations.
• Perform onsite system installations, troubleshooting, hardware replacements, and equipment upgrades.
• Assist with divisional technology projects, which may involve travel.
• Assist with technology integration related to acquisitions and site transitions.
• Identify recurring issues, recommend process improvements, and escalate division-wide concerns when appropriate.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability coverage
• 401(k) plan
• Paid Time Off (PTO) or Flexible Time Off (FTO), subject to stated eligibility and schedule exceptions
• Tuition reimbursement
• Employee Stock Purchase Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED