IT Field Support Technician

MB2 Dental•Carrollton, TX

About The Position

MB2 Dental is hiring an IT Field Support Technician to provide advanced onsite and field-based technical support for multiple practice and headquarters locations. The role serves as an escalation point for the Service Desk, conducts comprehensive onsite IT assessments, and supports server and virtual machine environments. It requires frequent travel, availability for after-hours support, and hands-on technical expertise across Windows, macOS, and enterprise infrastructure technologies. The technician works independently in a dynamic, multi-site environment while providing customer-facing support. The position supports local DFW practices and remote sites, including occasional out-of-state locations. It involves equipment deployments and refreshes, IT assessments and remediation recommendations, Tier 3 issue resolution, Windows Server and virtual infrastructure support, documentation, and participation in on-call coverage. The role may require travel up to 80%, occasional overnight travel, and lifting and moving equipment weighing up to 75 pounds.

Requirements

At least 5 years of experience in IT Support, Field Services, Infrastructure, or related technical roles.
Intermediate to strong experience with Windows Server environments.
Experience administering Active Directory.
Experience with Group Policy, DNS, and DHCP.
Experience supporting Windows OS and macOS.
Experience installing and troubleshooting PCs and workstations.
Demonstrated experience providing onsite user support across multiple locations.
Strong troubleshooting, documentation, and customer service skills.
Ability to work independently and manage multiple priorities in a field-based role.
Willingness and ability to travel frequently, including occasional out-of-state travel up to 80%.
Valid driver's license.
Ability to lift and move IT equipment weighing up to 75 lbs.
Ability to work in office, clinical, and field environments.
Availability for after-hours and weekend support.

Nice To Haves

Industry certifications such as CompTIA A+, CompTIA Network+, or ITIL Foundation.
Experience supporting dental, clinical, healthcare, or multi-practice environments.
Familiarity with virtualization platforms such as VMware, Hyper-V, or similar technologies.
Experience working in hybrid or enterprise IT environments.

Responsibilities

Deploy, configure, and support servers, desktops, laptops, peripherals, and network-connected devices at practice locations and headquarters.
Perform onsite PC and Mac installations and refreshes in accordance with company standards.
Coordinate IT equipment rollouts, relocations, and decommissions across multiple sites.
Conduct onsite IT assessments of infrastructure, hardware, software, and security posture.
Identify risks, gaps, and improvement opportunities; document findings and recommend remediation plans.
Partner with IT leadership to standardize and improve onsite IT environments.
Provide onsite support for local DFW practices and remote sites as needed.
Travel frequently, including to occasional out-of-state locations, to support multi-site operations.
Serve as a technical resource for end users, vendors, and leadership at supported locations.
Provide Tier 3 escalation support to the Service Desk and resolve complex hardware, software, and infrastructure issues.
Diagnose and resolve advanced Windows, macOS, and networking issues.
Perform root cause analysis and contribute to long-term resolution strategies.
Support Windows Server environments, including Active Directory, Group Policy, DNS, and DHCP.
Assist with server and virtual machine provisioning, maintenance, troubleshooting, and patching.
Collaborate with infrastructure and security teams on system reliability and performance.
Create and maintain technical documentation, SOPs, and knowledge base articles.
Track work, changes, and assets using IT service management and documentation tools.
Suggest process improvements based on support experience.
Provide after-hours and weekend support as required and participate in on-call response to critical issues outside normal business hours.