Field IT Technician

Taco Bell•Elkhorn, WI

19h

About The Position

As a Field IT Technician at Team Lyders, you will maintain and support the organization’s technology infrastructure, update systems, troubleshoot issues, and provide hands-on IT support across multiple locations. The role involves occasional travel to support operations and requires a proactive, problem-solving mindset. Team Lyders operates more than 230 Taco Bell locations across the Mid-West. The company describes its culture as focused on exceptional customer experiences, team-member growth, leadership, and operational excellence. The work includes performing system upgrades, patches, and routine maintenance; supporting network equipment and systems; installing and testing point-of-sale and surveillance equipment; addressing connectivity and network needs; and providing remote and onsite technical support. The technician also helps maintain video surveillance systems, monitors network performance, availability, and security, and ensures compliance with IT policies and best practices.

Requirements

Associate degree or equivalent required.
CompTIA A+, Network+, or another related IT certification.
Experience as a help desk technician, computer technician, field IT technician, or IT support specialist.
Strong troubleshooting skills and the ability to manage multiple tasks efficiently.
Excellent communication skills and the ability to explain technical concepts clearly.
Ability to thrive in a fast-paced, problem-solving environment.
Up-to-date knowledge of emerging IT technologies and system updates.
Must be at least 18 years old.
Ability to pass a background screening and MVR check.
Valid driver’s license required for banking duties.
Willingness to work weekends, evenings, and extended shifts when necessary.

Nice To Haves

Bachelor’s degree in Computer Science, Information Systems, or a related field.
Familiarity with Windows, Linux, Office 365, and email.

Responsibilities

Perform system upgrades, patches, and routine maintenance.
Monitor and support network equipment, including switches and servers.
Install and test POS systems, music systems, network switches, NVRs, and cameras.
Support LAN/WAN, antivirus, Wi-Fi, and network cabling needs.
Troubleshoot hardware, software, and connectivity issues.
Provide remote and onsite IT support.
Assist with video surveillance system maintenance and troubleshooting.
Monitor web performance, network availability, and security.
Ensure compliance with IT policies and best practices.
Travel occasionally to support operations across multiple locations.