Field IT Technician

Taco Bell•Kenosha, WI

20h

About The Position

As a Field IT Technician at Team Lyders, you’ll maintain and support the organization’s technology infrastructure by updating systems, troubleshooting issues, and providing hands-on IT support across multiple locations. The position calls for a proactive, problem-solving mindset and occasional travel to support operations. Team Lyders operates more than 230 Taco Bell locations across the Midwest. The company describes its culture as focused on exceptional customer experiences, team-member growth, leadership, and operational excellence. The role includes maintaining and upgrading IT systems and infrastructure; supporting networks, servers, point-of-sale systems, music systems, and video surveillance equipment; and providing remote and onsite technical support. The technician also monitors network availability, web performance, and security, and helps ensure compliance with IT policies and best practices. The position may require weekend and evening work and extended shifts when necessary. Work takes place in indoor and outdoor conditions, with moderate noise and possible exposure to heat, cold, water, cleaning chemicals, grease, and oil. The job involves standing, walking, reaching, climbing, and lifting or pushing/pulling loads up to 50 pounds.

Requirements

Associate degree or equivalent required.
CompTIA A+, Network+, or another related IT certification.
Experience as a help desk technician, computer technician, field IT technician, or IT support specialist.
Strong troubleshooting skills and ability to manage multiple tasks efficiently.
Excellent communication skills and ability to explain technical concepts clearly.
Ability to thrive in a fast-paced, problem-solving environment.
Up-to-date knowledge of emerging IT technologies and system updates.
Must be 18 years or older.
Ability to pass a background screening and MVR check.
Valid driver’s license required for banking duties.
Willingness to work weekends, evenings, and extended shifts when necessary.
Ability to meet the physical demands of the position, including standing, walking, climbing stairs or ladders, and lifting or pushing/pulling up to 50 pounds.

Nice To Haves

Bachelor’s degree in Computer Science, Information Systems, or a related field.
Familiarity with Windows, Linux, Office 365, and email.

Responsibilities

Perform system upgrades, patches, and routine maintenance.
Monitor and support network equipment, including switches and servers.
Install and test POS systems, music systems, network switches, NVRs, and cameras.
Support LAN/WAN, antivirus, Wi-Fi, and network cabling needs.
Troubleshoot hardware, software, and connectivity issues.
Provide remote and onsite IT support.
Assist with video surveillance system maintenance and troubleshooting.
Monitor web performance, network availability, and security.
Ensure compliance with IT policies and best practices.
Travel occasionally to support operations.