IT Field Technician

SAIC • Colorado Springs, CO

3h • Onsite

About The Position

SAIC is seeking an onsite Service Desk Field Technician in Colorado Springs. The role provides frontline Tier I and Tier II technical support, bridging end users and IT infrastructure. The technician diagnoses and resolves hardware, software, and peripheral issues at users’ workspaces or remotely; maintains endpoint compliance; deploys hardware and software assets; and helps ensure personnel have reliable, secure access to required systems.

Requirements

• Bachelor’s degree in IT preferred with 2 years of experience, or high school education and 6 years of experience.
• Minimum 4 years of experience in an IT helpdesk, service desk, or field support role.
• Hands-on experience troubleshooting Windows 10/11, Microsoft Office 365, and standard enterprise applications.
• Understanding of basic networking concepts, including IP addressing, DNS, and DHCP, and Active Directory user management.
• Strong customer service and communication skills, including the ability to explain technical concepts to non-technical staff.
• DoD 8570/8140 certification at IAT Level I or II, such as A+ CE or Security+ CE.
• Active Top Secret clearance with SCI eligibility.

Nice To Haves

• ITIL v4/v5 Foundation certification.
• Experience deploying and managing endpoints in a virtualized desktop (VDI) environment.
• Familiarity with endpoint management tools such as SCCM or MECM.

Responsibilities

• Provide rapid technical support for desktops, laptops, mobile devices, and peripherals; track, escalate, and resolve issues using an enterprise ticketing system such as ServiceNow.
• Image, deploy, and recover IT hardware, ensuring gold images and software deployments meet baseline security standards before deployment.
• Help verify endpoint patching and antivirus updates, and remediate non-compliant workstations identified by vulnerability scans.
• Assist network and systems teams with physical racking, cabling, and basic hardware troubleshooting in server rooms or telecommunications closets as directed.
• Educate users on basic IT security practices, safe handling of classified materials on digital systems, and enterprise software tools.
• Update asset inventory databases, contribute to the Service Desk knowledge base, and document workarounds for recurring technical issues.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED