IT Field Technician

Waste Connections • McKinney, TX

15h

About The Position

Waste Connections is hiring an IT Field Support Technician to support Southern Region districts, based in the McKinney, Texas area, with supported facilities across Northeast Texas. The position handles IT support requests, onsite and remote support, and system-related issues that affect district operations. Travel to supported sites is required when remote assistance is insufficient and may involve overnight or extended stays. The role uses incident management software to resolve a wide range of issues and includes outdoor work in conditions such as heat, cold, rain, and dirt.

The technician orders, configures, installs, and supports PCs, network equipment, and mobile phones; assists with telecommunications projects; maintains core Waste Connections software; deploys software releases and patches; and manages Active Directory group memberships. Duties also include installing and configuring Ubiquiti network equipment and security cameras, and coordinating IT projects for new facilities, renovations, and acquisitions. This is a hands-on, multifaceted support role requiring broad IT knowledge, initiative, and a willingness to learn new technologies.

Requirements

• Proficiency with Windows 10/11 fundamentals.
• Proficiency with Microsoft Office applications, including Office 365.
• Knowledge of Citrix software fundamentals.
• Knowledge of general networking principles.
• Knowledge of VoIP telecommunications phone systems.
• Ability to run network cabling in indoor and outdoor environments.
• Ability to mount and install equipment in indoor and outdoor environments.
• Aptitude for IT troubleshooting methodology.
• Willingness to adapt, learn, and become independently proficient.
• Ability to travel up to 50% of the time, including overnight travel and periodic extended stays depending on project and workload.
• Ability to lift up to 50 pounds.
• Comfortable climbing ladders and occasionally using a lift.

Nice To Haves

• Bachelor’s degree in information technology or related field experience.
• Two or more years of network administration and support experience.
• Experience managing or directing IT projects with stakeholders and contractors.
• Proficiency with Apple and Android phones and mobile applications.
• Ability to work independently and manage multiple projects simultaneously.
• Time management and organizational skills.
• Excellent communication skills with district teams and colleagues.

Responsibilities

• Provide field and end-user IT support, including desktop, mobile, telecommunications, and systems support.
• Respond to and resolve IT issues using incident management software.
• Order, configure, install, and troubleshoot desktop and laptop PCs, network equipment, and mobile phones.
• Install, configure, and maintain core Waste Connections software applications; deploy software releases and patches.
• Manage Active Directory group memberships and provide basic Windows end-user configuration for profiles, printers, and applications.
• Install and configure Ubiquiti network equipment, security cameras, wireless access points, wireless bridges, Starlink equipment, and network cabling.
• Install, configure, and troubleshoot TCP/IP networking, Cisco switching and routers, Meraki SD-WAN, VLANs, port configurations, and wireless bridging.
• Build and configure end-user systems, including the required security software suite, and troubleshoot Microsoft Office applications and computer hardware.
• Maintain district VoIP phone systems, including procurement and configuration with Spectrum WAVE VoIP services.
• Procure, configure, troubleshoot, and repair iPhone and Android devices and related mobile applications.
• Support network and storage administration, system monitoring and reporting, conference Zoom rooms, Teams, SharePoint, Exchange, Google devices, and data center principles.
• Manage IT parts and equipment and support PC and Thin OS environments.
• Travel to district sites and field locations for onsite support, including overnight or extended stays as needed.
• Coordinate IT projects for new facilities, renovations, acquisitions, and work involving stakeholders and contractors.
• Learn and acquire skills applicable to Waste Connections' internal tools and technology.
• Work outdoors and climb ladders or use lifts as required.

Benefits

• Expense reimbursement and competitive mileage compensation when using a personal vehicle.
• Choices in health, dental, HMO, and PPO coverage.
• 401(k).
• Paid time off.
• Paid holidays.
• Multiple wellness programs.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed