IT Field Technician

Saint Francis Ministries•Salina, KS

8h•Onsite

About The Position

The IT Field Technician provides on-site and remote support for IT hardware and software and serves as an escalation point for the IT helpdesk. The role installs, configures, and decommissions IT equipment; maintains accurate asset inventory; troubleshoots desktop, network, and software issues; and documents work through the IT ticketing system. The position also coordinates with third-party vendors on cabling, carrier network connectivity, VoIP, and copier/printer services at new and existing locations. The technician applies industry best practices to resolve incidents, documents installed configurations, removes viruses and malware, and contributes issue-resolution documentation and process improvements to the service desk knowledge base. The role follows Saint Francis Ministries’ policies, procedures, safety requirements, and applicable standards and regulations; reports unusual incidents through appropriate channels; and protects clients’ rights. This position requires full-time on-site work in the office; remote work is not permitted.

Requirements

Associate degree or equivalent certificate.
CompTIA A+ certification.
CompTIA Network+ certification.
A minimum of 2–5 years, or a combination of education and experience, in IT roles such as helpdesk and field support.
Experience with installation, termination, and testing of network cabling.
Must be 21 years of age.
Must pass a drug screen, MVR, KBI check, Child Abuse and Neglect Central Registry Clearance check, Adult Registry Check, and FBI fingerprint check.
Ability to meet a lifting requirement of 50 lbs.
Valid driver’s license, acceptable driving record, and reliable transportation.

Nice To Haves

CCNA certification is highly preferred.

Responsibilities

Provide on-site and remote support for IT hardware and software and serve as an escalation point for the IT helpdesk.
Install and configure new IT hardware, including break-fix requests, new hardware requests, and deployments at new facilities.
Decommission and remove retired IT assets, and maintain accurate inventory and tracking using asset management systems.
Document, track, and monitor issues and tasks using the IT ticketing system.
Coordinate with third-party vendors on cabling, carrier network connectivity, VoIP, and copier/printer services at new and existing locations.
Troubleshoot workstation hardware, peripherals, software, operating systems, desktop issues, and network issues.
Install software, modify settings, and replace hardware as needed to resolve incidents and restore service.
Apply industry best practices to troubleshooting and resolutions, ensure issues are resolved, and document installed configurations.
Create knowledge-base documentation describing encountered issues and resolutions, and contribute to service desk processes and documentation that improve problem detection and resolution.
Contact clients’ vendors regarding warranty and troubleshooting issues.
Remove viruses and malware.
Follow Saint Francis Ministries policies, directives, Standard Operating Procedures, personnel policies, applicable accreditation and licensure standards, and relevant federal, state, and local requirements and contractual terms.
Follow safety procedures and report unusual incidents through appropriate Risk Management, clinical, and safety channels.
Protect clients’ rights.