IT Field Technician

Pomeroy•Middletown Township, NJ

7h•Onsite

About The Position

The IT Field Technician provides on-site support to customers, including installation, repair, and servicing of IT equipment. The role resolves software and hardware issues across Windows, macOS, Android, and iOS devices, assists with complex installation and maintenance matters, and teaches customers how to operate and maintain systems and equipment. The technician refers issues to appropriate personnel for follow-up testing, serves as a liaison with customers on administrative and technical matters for assigned projects, and analyzes issue trends and solutions. The role supports customers in a timely manner while balancing priorities to meet individual and team productivity goals. It also requires accurate documentation of user information and reported problems, along with accurate recording of inventory transactions to maintain service and parts accuracy.

Requirements

High school diploma or G.E.D.
Five or more years of field support experience.
Experience working with corporate hardware, software, and equipment.
Ability to lift 45 pounds.
Ability to work in the USA.
Deep understanding of computer hardware and software components.
Experience navigating technical issues with a high level of customer service and empathy.
Excellent verbal and written communication skills, including the ability to tailor communication style to different audiences.
Experience working in a dynamic, fast-paced environment.
Demonstrated success in team environments, showing shared responsibility and accountability.
Strong analytical and problem-solving ability.
Good time-management and organizational skills.

Responsibilities

Provide on-site field support to customers, including installation, repair, and servicing of IT equipment.
Resolve software and hardware issues on Windows, macOS, Android, and iOS devices.
Assist in investigating and resolving complex installation and maintenance matters.
Instruct customers in the operation and maintenance of systems and equipment.
Refer issues to appropriate personnel or service areas for follow-up testing.
Act as a liaison with customers on administrative and technical matters for assigned projects.
Analyze system issue trends and solutions.
Support customers in a timely manner and balance priorities to achieve individual and team productivity goals.
Accurately document pertinent user information and the nature of reported problems.
Accurately record inventory transactions to maintain service and inventory part accuracy.