Field IT Technician
About The Position
As a Field IT Technician at Team Lyders, you will help maintain and support the organization’s technology infrastructure across multiple locations. The role includes updating systems, troubleshooting issues, and providing hands-on IT support, with occasional travel to support operations. Team Lyders operates more than 230 Taco Bell locations across the Mid-West. The company describes its culture as focused on exceptional customer experiences, empowering team members to grow, leadership, and operational excellence. Team Lyders Payroll Inc. is a Taco Bell franchisee and, if hired, would be the employee’s employer. Franchisees independently determine their wage and benefit programs, which may vary.
Requirements
- Associate degree or equivalent required.
- CompTIA A+, Network+, or another related IT certification.
- Experience as a help desk technician, computer technician, field IT technician, or IT support specialist.
- Strong troubleshooting skills and ability to manage multiple tasks efficiently.
- Excellent communication skills and ability to explain technical concepts clearly.
- Ability to thrive in a fast-paced, problem-solving environment.
- Up-to-date knowledge of emerging IT technologies and system updates.
- Must be 18 years or older.
- Ability to pass a background screening and MVR check.
- Valid driver’s license required for banking duties.
- Willingness to work weekends, evenings, and extended shifts when necessary.
Nice To Haves
- Bachelor’s degree in Computer Science, Information Systems, or a related field.
- Familiarity with Windows, Linux, Office 365, and email.
Responsibilities
- Perform system upgrades, patches, and routine maintenance.
- Monitor and support network equipment, including switches and servers.
- Install and test POS systems, music systems, network switches, NVRs, and cameras.
- Support LAN/WAN, antivirus, Wi-Fi, and network cabling needs.
- Troubleshoot hardware, software, and connectivity issues.
- Provide remote and onsite IT support.
- Assist with video surveillance system maintenance and troubleshooting.
- Monitor web performance, network availability, and security.
- Ensure compliance with IT policies and best practices.
- Travel occasionally to support operations.
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What This Job Offers
Job Type
Full-time
Education Level
Associate degree
