IT Field Technician

SAIC • Colorado Springs, CO

12d • Onsite

About The Position

SAIC is seeking an onsite Service Desk Field Technician in Colorado Springs. The role provides Tier I and Tier II technical support, serving as a frontline connection between end users and IT infrastructure. The technician diagnoses and resolves hardware, software, and peripheral issues at users’ workspaces or remotely, supports endpoint compliance, deploys hardware and software assets, and helps ensure personnel have reliable, secure access to required systems.

Requirements

• Bachelor’s degree in IT with 2 years of experience, or a high school diploma with 6 years of experience; the posting describes the Bachelor’s degree as preferred.
• At least 4 years of experience in an IT helpdesk, service desk, or field support role.
• Hands-on experience troubleshooting Windows 10/11, Microsoft Office 365, and standard enterprise applications.
• Understanding of basic networking concepts, including IP addressing, DNS, and DHCP, and Active Directory user management.
• Strong customer service and communication skills, including the ability to explain technical concepts to non-technical staff.
• DoD 8570/8140 certification at IAT Level I or II, such as A+ CE or Security+ CE.
• Active Top Secret clearance with SCI eligibility.

Nice To Haves

• ITIL v4/v5 Foundation certification.
• Experience deploying and managing endpoints in a virtualized desktop (VDI) environment.
• Familiarity with endpoint management tools such as SCCM or MECM.

Responsibilities

• Provide rapid, professional technical support for desktops, laptops, mobile devices, and peripherals; track, escalate, and resolve issues using an enterprise ticketing system such as ServiceNow.
• Image, deploy, and recover IT hardware, ensuring gold images and software deployments meet baseline security standards before deployment.
• Help verify that endpoints receive required patches and antivirus updates, and remediate non-compliant workstations identified through vulnerability scans.
• Assist network and systems teams with physical racking, cabling, and basic hardware troubleshooting in server rooms or telecommunications closets, as directed.
• Educate users on basic IT security practices, safe handling of classified materials on digital systems, and use of enterprise software tools.
• Update asset inventory databases, contribute to the Service Desk knowledge base, and document workarounds for recurring technical issues.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level