IT Field Technician
About The Position
The IT Field Technician provides hands-on, onsite support to end users across multiple locations. The role supports device deployments, hardware refresh initiatives, troubleshooting desktop technologies, and delivering an effective user experience through technical support and customer service. Responsibilities include supporting and deploying endpoint devices, configuring software and operating systems, assisting with onboarding and offboarding, documenting support work, maintaining hardware inventory, and traveling to locations as needed. This is a contract position based in West Palm Beach, Florida, and is fully onsite.
Requirements
- At least 2 years of experience in desktop support, field services, endpoint deployments, or related IT support roles.
- Strong experience troubleshooting Windows-based desktops and laptops.
- Hands-on experience with device imaging, configuration, and deployment processes.
- Experience supporting hardware, peripherals, and end-user technologies in a corporate environment.
- Familiarity with Microsoft Office 365 and common enterprise applications.
- Strong customer service and communication skills, with the ability to support users at all organizational levels.
- Ability to lift and transport IT equipment as needed.
Nice To Haves
- Experience with imaging and deployment tools such as SCCM, MDT, Autopilot, Intune, or comparable technologies.
- Experience with Active Directory account administration and basic networking troubleshooting.
- Knowledge of asset management and ticketing platforms such as ServiceNow or Jira.
- Previous experience supporting enterprise hardware refresh or migration projects.
Responsibilities
- Provide onsite desktop support, diagnosing and resolving hardware, software, operating system, and peripheral-related issues.
- Troubleshoot and support laptops, desktops, monitors, printers, docking stations, mobile devices, and other endpoint technologies.
- Perform large-scale hardware deployment projects, including laptop and desktop refreshes, new-hire setups, device replacements, and technology migrations.
- Image, configure, stage, and deploy new devices according to established standards and procedures.
- Install and configure operating systems, software applications, drivers, and security tools.
- Assist with user onboarding and offboarding, including workstation setup and equipment collection.
- Document support activities, asset information, and issue resolutions in the ticketing system.
- Coordinate with internal IT teams to escalate complex technical issues and ensure timely resolution.
- Maintain accurate inventories of hardware assets and deployment equipment.
- Travel to various locations as needed to support field services and deployment initiatives.
Benefits
- Medical, dental, and vision benefits, if eligible.
- Critical illness, accident, and hospital benefits, if eligible.
- 401(k) retirement plan, with pre-tax and Roth post-tax contributions available, if eligible.
- Voluntary life and AD&D insurance for the employee and dependents, if eligible.
- Short- and long-term disability benefits, if eligible.
- Health Spending Account (HSA), if eligible.
- Transportation benefits, if eligible.
- Employee Assistance Program, if eligible.
- Time off/leave, including PTO, vacation, or sick leave, if eligible.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
