IT Field Technician

Planet Fitness•Springfield Township, PA

2d•$25•Onsite

About The Position

The IT Field Technician provides IT and Audio/Visual support to clubs within a designated geographical region. The role maintains Audio/Visual systems and IT infrastructure to keep them reliable and responsive to the needs of members and staff. The position services multiple locations within driving distance, with a company vehicle provided. The typical schedule is 7:00 a.m. to 4:00 p.m.; occasional hours outside the typical schedule may be needed. Compensation is $25+ per hour, commensurate with experience. National Fitness Partners describes its culture as accountable, driven, passionate, ambitious, and focused on transforming lives through affordable fitness. The company offers career development and training in leadership, customer service, and business operations.

Requirements

At least 2 years of experience in Audio/Visual and IT systems installation and maintenance.
Strong understanding of audio and video technologies, including A/V receivers, projectors, and digital signage systems.
Proficiency in IT fundamentals, including network troubleshooting and hardware setup and configuration.
Experience running and terminating low-voltage cabling.
Strong problem-solving skills and ability to work independently.
Strong customer service skills and experience providing clear and accurate instructions.
Ability to travel between clubs daily.
Ability to lift up to 75 lbs.
Occasional climbing, balancing, kneeling, and crouching, and continual reaching with hands, fingers, and arms during the shift.

Nice To Haves

Associate or Bachelor’s degree in a computer science or technology field of study is preferred.

Responsibilities

Serve as the primary point of contact for timely resolution of end-user IT requests received by phone, email, and ticketing system.
Install, configure, and maintain Audio/Visual equipment, including TVs, sound systems, and digital signage.
Troubleshoot and repair audio and video equipment to minimize downtime and support a positive member experience.
Collaborate with the IT team to maintain and troubleshoot network infrastructure, including Wi-Fi, VOIP phones, switches, and firewalls.
Support and maintain point-of-sale systems used for member check-ins and sales transactions.
Perform routine equipment inspections and maintenance to ensure optimal performance and compliance.
Train club staff on basic Audio/Visual and IT tasks and provide guidance on equipment use.
Monitor equipment inventory and assist with procurement as needed.
Keep up to date with industry trends and technological advancements and propose system upgrades and improvements.
Create and maintain detailed documentation for Audio/Visual and IT systems and configurations.
Develop and maintain effective working relationships with coworkers, vendors, trade professionals, and other business contacts.
Perform other duties as assigned.