Airport IT Field Support Technician

Essintial Enterprise Solutions • East Boston, MA

1d • Onsite

About The Position

This full-time position is located at an airport. The technician provides field operations support to internal and external customers in accordance with customer contracts and Service Level Agreements (SLAs). The role involves maintaining customer IT equipment and services, coordinating onsite interventions, resolving incidents within SLA requirements, and performing local repairs.

Requirements

• Direct experience working with external customers while delivering to SLAs.
• Familiarity with hardware installation and repairs.
• Flexibility to adapt to changing customer and contract needs.
• Ability to maintain a calm and professional demeanor.
• Familiarity with safety procedures and anti-static precautions.
• Professional appearance, attitude, and ethical behavior.
• Ability to pass a stringent background investigation and fingerprint check; employment depends on passing these checks.
• At least 2 years of experience in onsite support activities and repairs involving PCs, printers, and LAN/WAN equipment.

Responsibilities

• Ensure the proper functioning and maintenance of internal and external customer IT equipment and services.
• Act as the customer’s single point of contact and coordinate onsite interventions with customers, internal resolver groups, and the Service Desk.
• Maintain a high level of customer service.
• Use appropriate communication channels to resolve incidents within prescribed SLAs.
• Perform local repairs of faulty equipment and services to high standards and coordinate resolution with the appropriate resolver group.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed