Airport IT Field Support Technician

Essintial Enterprise Solutions LLC • Boston, MA

2d • $22 - $23

About The Position

This is a full-time position located at an airport. The technician provides field operations support to internal and external customers in accordance with customer contract terms and Service Level Agreements (SLAs). The role maintains and repairs IT equipment and services, coordinates onsite interventions, and ensures incidents are resolved through appropriate communication channels and within prescribed SLAs.

Requirements

• At least 2 years of experience in onsite support activities and repairs of PCs, printers, and LAN/WAN equipment.
• Direct experience with external customers while delivering to SLAs.
• Familiarity with hardware installation and repairs.
• Flexibility to adapt to changing customer and contract needs.
• Ability to maintain a calm and professional demeanor.
• Familiarity with safety procedures and anti-static precautions.
• Professional appearance, attitude, and ethical behavior.
• Ability to pass a stringent background investigation and fingerprint check; employment is dependent on passing these checks.

Responsibilities

• Ensure the correct functioning and maintenance of internal and external customer IT equipment and services.
• Act as the customer single point of contact (SPOC) and coordinate onsite interventions with customers, internal resolver groups, and the Service Desk.
• Maintain the highest level of customer service.
• Use proper communication channels to resolve incidents within prescribed SLAs.
• Carry out local repairs of faulty equipment and services to high standards and coordinate resolution with the appropriate resolver group.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed