IT Field Support Technician I

Labcorp•Dallas, TX

1d•$25 - $32

About The Position

Labcorp is seeking an IT Field Support Technician I to provide remote and field-based technical support for internal teams and external clients. The role is a front-line technical resource responsible for supporting Labcorp systems, applications, and users, managing help desk activity, troubleshooting technical issues, supporting Labcorp Link users, and coordinating with internal IT teams to ensure timely resolution. It helps maintain service quality and operational continuity while delivering support to internal customers and external clients. This is a full-time, non-exempt hourly position on a first-shift schedule, with standard hours Monday through Friday, 8:00 a.m. to 5:00 p.m. local time. Business needs may occasionally require earlier, later, or additional hours, with reasonable notice when possible. The position covers Arizona, Colorado, Texas, Arkansas, Oklahoma, Utah, Nevada, and Nebraska and may involve travel for projects and onsite installations. A reliable personal vehicle is required for business travel. Candidates must be authorized to work permanently in the United States without employer sponsorship now or in the future. The pay range is $25–$32 per hour. Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits, including medical, dental, vision, life, short- and long-term disability, 401(k), paid time off or flexible time off, tuition reimbursement, and an employee stock purchase plan. Other eligibility exceptions are described in the posting.

Requirements

High school diploma.
At least 1 year of experience supporting hardware, software, and network connectivity issues.
At least 1 year of experience using ticketing systems for incident and service request management.
At least 1 year of experience supporting Microsoft Windows operating systems and Microsoft Office applications.
At least 1 year of experience using remote support tools for troubleshooting and issue resolution.
Ability to communicate technical IT information professionally to medical professionals and non-technical audiences.
Maintain a professional appearance and adhere to corporate dress codes at laboratory, internal, and external client locations.
Ability to work effectively remotely and communicate collaboratively with leadership and remote colleagues.
Access to a reliable personal vehicle for business travel.
Knowledge of Labcorp business processes, systems, and operational workflows.
Knowledge of IT security standards and technology governance practices.
Strong customer service and professional communication skills.
Effective problem-solving and decision-making capabilities.
Ability to manage multiple support requests in a fast-paced environment.
Ability to provide technical training and guidance to end users.
Ability to collaborate effectively with cross-functional IT teams and maintain a professional demeanor in client-facing environments.
Physical ability to bend, stoop, twist, lift up to 30 pounds, and work in varying positions during equipment installation activities.
Permanent authorization to work in the United States without employer sponsorship now or in the future.

Nice To Haves

Associate degree in Information Technology, Computer Science, Information Systems, or a related technical field.
CompTIA A+ certification.
At least 3 years of experience providing field support, help desk support, desktop support, or technical services.
At least 2 years of experience supporting client-facing technology environments.
At least 2 years of experience supporting laboratory, healthcare, diagnostic, or enterprise business applications.
At least 2 years of experience supporting Labcorp Link or comparable customer connectivity platforms.
At least 2 years of experience using remote support and endpoint management tools.

Responsibilities

Support the IT Help Desk phone queue and manage 30 or more inbound support calls per day.
Troubleshoot and resolve hardware, software, network connectivity, and business application issues; resolve issues on the first call whenever possible.
Document support activities in the ticketing system and create and route tickets requiring advanced troubleshooting or specialized support.
Use remote support tools to diagnose, troubleshoot, and resolve technical issues.
Train and support internal users and external clients, including Labcorp Link users; provide issue resolution, configuration assistance, and operational guidance.
Deliver professional customer service and communicate technical solutions and status updates to users and stakeholders.
Install, maintain, configure, and troubleshoot Labcorp hardware, software, and network systems.
Assist with system integrations, equipment deployments, and technical implementation activities.
Support security updates, system maintenance, and hardware lifecycle management initiatives.
Track technology assets and maintain accurate support documentation, resolution notes, service records, and equipment inventories.
Coordinate with internal IT teams, resolve technical issues, and escalate incidents when appropriate.
Follow established IT support processes and service standards to maintain workflow continuity.
Install, configure, maintain, and document Labcorp-owned hardware and technology assets at IOPs, PSCs, internal facilities, and client locations.
Perform onsite system installations, troubleshooting, hardware replacements, and equipment upgrades.
Assist with divisional technology projects, which may include travel, and with technology integration for acquisitions and site transitions.
Identify recurring issues, recommend process improvements, and escalate division-wide concerns when appropriate.