IT Support Technician I

Palmetto Moon • North Charleston, SC

1d • Onsite

About The Position

The IT Support Technician provides first-level support for hardware, software, and IT asset management for retail store locations. This customer-focused role is the first point of contact for end users experiencing technical issues and helps ensure business operations run smoothly and efficiently. The position is based at the Corporate HQ in North Charleston, South Carolina, and is full time. Occasional travel may be required.

Requirements

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
• At least 1 year of experience troubleshooting computer hardware.
• At least 1 year of experience working with Microsoft software.
• Strong analytical and problem-solving skills with attention to detail.
• Clear and effective verbal and written communication skills.
• Ability to bend, twist, stoop, and stand for extended periods.
• Ability to lift 35 lbs. with or without reasonable accommodation.
• Willingness to work a flexible schedule, including evenings or weekends as needed.
• Occasional travel may be required.

Nice To Haves

• Retail equipment or peripheral support experience.

Responsibilities

• Serve as the first point of contact for hardware and software support to retail store locations.
• Configure, deploy, and maintain IT assets and systems.
• Troubleshoot, diagnose, and resolve issues.
• Escalate unresolved issues when necessary.
• Monitor, track, and resolve assigned support tickets, ensuring timely resolution and follow-up.
• Maintain accurate and thorough documentation for the IT Support team.
• Communicate clearly and effectively with store personnel regarding ticket status and issue resolution.
• Perform other IT-related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree