IT Support Technician

ASM Global • Oklahoma City, OK

10d

About The Position

Under general supervision, the IT Support Technician schedules and coordinates maintenance of client computers, cable structure, inventory control, and telephone installation. The position is responsible for the daily installation and maintenance of hardware, software, and peripherals for Legends Global technology functions. The role provides technical support to users and supports technology needs for events and facility operations. The position has no supervisory responsibilities. Duties may change at any time for reasonable accommodation or other reasons, and the listed responsibilities are not necessarily the only duties performed.

Requirements

• High school diploma or GED equivalent.
• Excellent organizational, planning, communication, and interpersonal skills.
• Ability to complete multiple tasks with little direction or supervision.
• Ability to compare or judge observable characteristics of data, people, or things.
• Ability to follow technical instructions and common IT-related acronyms.
• Ability to follow explicit oral and written instructions and communicate effectively orally and in writing.
• Ability to remain flexible and adjust to situations as they occur.
• Ability to maintain effective working relationships with clients, employees, exhibitors, patrons, and others encountered in employment.
• Ability to organize and prioritize work to meet deadlines.
• Ability to work effectively under pressure on multiple projects simultaneously while meeting tight deadlines.
• Detail orientation and excellent follow-through skills.
• Strong customer service and communication skills with guests and employees.
• Knowledge and experience in industry terminology, event-related services, facility capabilities, and technical requirements for anticipated events.
• Understanding of facility electrical, mechanical, and other systems.
• Ability to read and comprehend blueprints, drawings, and related materials.
• Ability to operate a personal computer using Windows and Office, as well as other standard office equipment.
• Expert proficiency in Microsoft Office applications.
• Proficiency in desktop support and running patch cables.
• Working knowledge of Microsoft Active Directory and Group Policy configuration.
• Experience with or familiarity with Windows 10 and Windows 11.
• Experience with or familiarity with Cisco network gear, such as switches, routers, and firewalls.
• Ability to move around the facility, stand for long periods during events, and talk and hear.
• Ability to lift, push, pull, or move at least 50 pounds, generally in the form of computers, monitors, servers, and related hardware.
• Dexterity to operate shop or office equipment, including extended periods at a keyboard.
• Ability to spend long periods walking, standing, or sitting while working.
• Ability to climb and work at extreme heights in both facilities for extended periods.
• Visual acuity to stare at computer monitors for extended periods.

Nice To Haves

• Associate degree from an accredited college or university and two years of related experience and/or training, or equivalent professional work experience.
• CompTIA A+ certification.

Responsibilities

• Assist with inventory of all equipment.
• Provide Help Desk support for Windows 10, Windows 11, and various programs.
• Assist with Office 365 user creation and license assignment.
• Patch and terminate Cat 6 cable.
• Install computers and phones for users as needed.
• Run and connect network cables to vendors' and exhibitors' booths.
• Work extended and/or irregular hours, including nights, holidays, and weekends, as needed.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED