IT Support Technician

Kongsberg Defense & Aerospace Inc•Johnstown, PA

8d•$32,000 - $48,000•Onsite

About The Position

Kongsberg Defense & Aerospace, Inc. is seeking an IT Support Technician to work onsite at its Johnstown, Pennsylvania facility. The technician will support employees across Kongsberg US locations, helping ensure reliable, secure, and effective operation of IT systems that support the organization and its defense-related programs. The role provides hands-on and remote technical support, endpoint administration, and daily IT operations assistance across end-user devices, mobile systems, business applications, collaboration tools, printing environments, and supporting infrastructure. The technician works with IT infrastructure, networking, cybersecurity, and business teams to maintain a secure and efficient technology environment. The position requires compliance with cybersecurity standards and regulatory requirements, including CMMC, NIST SP 800-171, export control regulations, and KONGSBERG information security policies. The position is full-time and exempt. Occasional domestic travel of up to 10% may be required, along with onsite support at other KONGSBERG facilities as needed. The role may also require after-hours support for critical incidents, scheduled maintenance, system upgrades, or business requirements. Candidates must be U.S. Persons under ITAR and must complete a pre-employment physical, drug and alcohol screening, and background investigation. Reliable commuting to Johnstown or plans to relocate before starting are required.

Requirements

Associate degree in Information Technology, Computer Science, Cybersecurity, Information Systems, Networking, or a related technical discipline; an equivalent combination of relevant education, certifications, military technical training, and professional experience may be considered instead.
At least two years of professional experience in IT operations, endpoint administration, help desk, desktop support, systems administration, networking, or a related technical environment.
Experience with Windows endpoint administration and troubleshooting.
Experience with Microsoft Office/Microsoft 365 applications, administration, or support.
Experience with Microsoft Entra ID/Azure identity technologies.
Experience with Microsoft Intune or another enterprise endpoint-management platform.
Knowledge of Windows 11 and iOS/iPadOS enterprise device management.
Knowledge of PC, laptop, printer, and peripheral hardware.
Knowledge of wired and wireless networking.
Knowledge of identity, authentication, MFA, and SSO.
Knowledge of network printers and multifunction devices.
Experience with IT service-management/help-desk systems.
Knowledge of endpoint security and device compliance.
Must be a U.S. Person under the meaning of ITAR.
Must successfully complete a pre-employment physical, drug and alcohol screening, and background investigation.
Must be able to reliably commute to the Johnstown, PA facility or plan to relocate before starting work.
Ability to communicate technical information clearly and professionally and maintain accurate technical documentation.

Nice To Haves

Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Information Systems, or a related discipline.
Relevant industry certifications, including Microsoft, CompTIA, Cisco, or comparable certifications.
Experience supporting environments subject to CMMC, NIST SP 800-171, DFARS, ITAR, or other regulated cybersecurity requirements.
Experience supporting defense, aerospace, manufacturing, engineering, or other security-sensitive environments.

Responsibilities

Provide hands-on and remote support for user incidents and service requests involving computers, mobile devices, applications, peripherals, printers, authentication, network connectivity, collaboration technologies, and other IT services.
Document, track, prioritize, troubleshoot, resolve, and escalate incidents and service requests through the IT service-management platform while maintaining service levels and user communications.
Install, configure, deploy, maintain, troubleshoot, replace, and retire company-owned computers, laptops, tablets, mobile phones, printers, peripherals, and related equipment.
Assist with administration and support of Microsoft Intune and other endpoint-management technologies, including enrollment, configuration profiles, compliance policies, application deployment, device restrictions, operating-system updates, security baselines, device cleanup, and troubleshooting.
Support Microsoft Entra ID identity and device-management functions, including user and device troubleshooting, group membership, device registration, authentication, SSO, MFA, and Conditional Access troubleshooting.
Provide support for Microsoft 365 services in the organization's GCC High environment, including Outlook, Exchange Online, Teams, SharePoint, OneDrive, Microsoft 365 applications, and related services.
Support Windows 11, Microsoft Entra joined endpoints, Intune-managed endpoints, and Windows 365 Cloud PCs, including provisioning, configuration, application deployment, remote troubleshooting, compliance, and secure access.
Support company-managed iOS and iPadOS devices, including enrollment, application deployment, configuration, compliance, SSO, mobile application management, operating-system updates, kiosk/shared-device configurations, and troubleshooting.
Install, package, deploy, update, and troubleshoot approved business applications; assist with application testing, compatibility evaluation, licensing, deployment planning, and removal of obsolete or unauthorized software.
Assist networking personnel with installation, configuration, maintenance, and troubleshooting of network infrastructure, including switches, routers, firewalls, wireless access points, VPN connectivity, and cabling at local and remote facilities.
Support enterprise and local printing technologies, including network printers, multifunction devices, secure printing solutions, uniFLOW Online, mobile printing, badge-based authentication, and approved locally attached peripherals.
Provide onsite IT support at other KONGSBERG facilities as required.
Assist with equipment moves, office expansions, technology refreshes, infrastructure upgrades, and new-facility deployments.
Participate in cybersecurity, compliance, disaster-recovery, business-continuity, and incident-response activities when assigned.
Provide after-hours support for critical incidents, scheduled maintenance, system upgrades, or business requirements as needed.
Perform other duties as assigned.
Communicate professionally with employees, management, technical personnel, vendors, and other stakeholders; explain technical concepts and troubleshooting instructions to users.
Prepare and maintain technical documentation, procedures, work instructions, knowledge-base articles, reports, and other business communications, documenting technical activities for operational, security, audit, and compliance purposes.

Benefits

Employer-paid health insurance premiums at 100%, including medical, dental, and vision insurance.
Health Savings Account.
Flexible Spending Account.
Dependent care Flexible Spending Account.
401(k) matching.
Employee Assistance Program.
Tuition reimbursement.
Life insurance.
Paid time off.
Sick time off.
Flexible schedule.