Tier 2 IT Support Technician

Peraton • Golden, CO

2d

About The Position

Peraton is seeking a Tier 2 IT Support Technician to provide onsite and remote technical support for a federal government customer. The technician will support mission-critical systems and end users in secure classified and unclassified environments, ensuring continuity of operations and strong customer service. The role requires troubleshooting expertise, experience supporting enterprise IT environments, and the ability to work in classified and regulated operational settings.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field; equivalent experience may be substituted.
• 8 years of experience with a bachelor’s degree, or 12 years with a high school diploma or equivalent.
• Experience supporting Windows desktop operating systems and Microsoft Office products.
• Experience with desktop imaging and deployment technologies.
• Familiarity with Active Directory account administration and group policy concepts.
• Experience troubleshooting printers, desktop hardware, and peripheral devices.
• Strong understanding of IT asset inventory management and lifecycle processes.
• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to work independently and collaboratively within a team.
• Active TS/SCI or Q/SCI clearance.

Nice To Haves

• Experience supporting users in classified or regulated environments.
• Prior experience supporting the Department of Energy.
• Familiarity with DOE, DoD, or IC cybersecurity and operational requirements.
• Experience with ticketing systems such as ServiceNow or Remedy.
• Knowledge of endpoint management and enterprise deployment tools.
• Experience with secure handling procedures for classified systems and equipment.

Responsibilities

• Provide Tier 2 deskside and remote desktop support for end users in classified and unclassified environments.
• Troubleshoot, diagnose, and resolve hardware, software, operating system, and peripheral issues.
• Install, configure, image, deploy, and maintain desktop and laptop systems.
• Perform account maintenance, including password resets, account unlocks, permissions, and group membership changes.
• Configure, troubleshoot, and maintain printers and other endpoint peripherals.
• Coordinate and execute workstation relocations and office moves.
• Maintain accurate inventory records for classified and non-classified IT assets.
• Manage IT equipment lifecycle tracking, including procurement recommendations, replacement planning, excess processing, and end-of-life disposition.
• Test and evaluate desktop hardware and peripherals to support standardization and modernization initiatives.
• Ensure compliance with federal security policies, configuration standards, and operational procedures.
• Document technical issues, resolutions, and support activities in ticketing systems.
• Escalate complex issues to Tier 3 engineering teams.
• Provide excellent customer support in a high-security, mission-focused environment.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Health savings account
• Short- and long-term disability
• Employee assistance program
• Parental leave
• 401(k)
• Paid time off for vacation
• Company-paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level