IT Systems Support Consultant (Tier 2)

RSI Security • ,

3d • $13 - $17 • Remote

About The Position

RSI Security is seeking an independent IT Systems Consultant to provide intermediate remote support, administer remote management and monitoring platforms for Apple and Windows devices, perform weekly data governance checks, and execute standard client infrastructure projects. The Consultant independently resolves Tier 2 escalations, maintains secure endpoint configurations, and provides thorough technical documentation. The Consultant controls the methods, means, and schedule used to complete deliverables, provided agreed service-level agreements are met.

Services are evaluated against response and resolution SLAs, completion of weekly backup and platform governance checks by the designated deadline, and complete documentation of client engagements, troubleshooting, and system configurations in IT Glue. Backup failures must be escalated to the System Administrator responsible for backups and data integrity; highly complex infrastructure risks must be escalated to the Primary Liaison.

This is a contractor engagement with two open positions, paying $13–$17 per hour. The role is remote and worldwide. Required foundational IT or security certifications must be held before the engagement begins, and a comprehensive multi-jurisdictional background check is required before infrastructure access is granted.

Requirements

• At least 3 years of demonstrable experience providing systems analysis and Tier 2 IT support in an MSP or MSSP environment as an independent consultant or agency.
• Strong proficiency with Windows and Mac OS, Active Directory/Entra ID, Microsoft 365 administration, and basic scripting languages such as PowerShell.
• Working knowledge of PSA platforms, Addigy, Datto RMM, Autotask, HubSpot, and data governance checks for enterprise backup solutions.
• Relevant foundational IT or security certifications, such as CompTIA Network+, CompTIA Security+, or Microsoft 365 Certified, held before the engagement begins.
• Successfully pass a comprehensive multi-jurisdictional background check before receiving access to RSI Security or client infrastructure.
• Demonstrate integrity, accountability, and strict adherence to data privacy, security protocols, and operational security requirements.
• Meet agreed response and resolution SLAs and complete required weekly governance checks and project or ticket documentation.

Responsibilities

• Provide independent Tier 2 escalation support by triaging, troubleshooting, and resolving intermediate technical and security issues within agreed SLAs.
• Operate and configure Addigy for macOS, iPadOS, and iOS, Datto RMM for Windows, and integrated security platforms.
• Complete weekly backup, Addigy, and Datto RMM governance checks; escalate backup failures to the System Administrator responsible for backups and data integrity.
• Manage and execute technical projects specified in individual Statements of Work, including endpoint imaging, user provisioning and deprovisioning in O365/Active Directory, routine network troubleshooting, and standard vulnerability remediation.
• Maintain real-time, accurate documentation in the client’s IT Glue environment and write technical FAQs for the operational team.
• Assist with deploying automation scripts to streamline repetitive processes and recommend basic infrastructure enhancements to RSI Security leadership.
• Escalate highly complex infrastructure risks (Tier 3+) to the Primary Liaison in a timely manner.
• Protect client data using encrypted channels and relinquish access and data immediately upon project or contract completion.

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed