Сustomer Support Consultant, Tier 2 (English)

3Shape

1d • Onsite

About The Position

3Shape is seeking a Customer Support Consultant to join its energetic, multicultural team and build strong relationships with reselling partners and end users worldwide. The role provides technical support for 3Shape hardware, including 3D scanners, and software through online sessions, telephone, and email, with occasional on-site events. The consultant manages support cases by gathering relevant customer information according to company procedures and recording it in the company CRM. The role also involves working with other departments and escalating customer feedback.

Requirements

• Customer-oriented approach.
• Strong communication skills, including the ability to ask questions and listen.
• Strong verbal and written English and Ukrainian skills; the posting specifies English at B2 level and above and also says English will be used for internal communication at least at an intermediate level.
• Problem-solving and logical-thinking skills.
• Result-oriented and stress-resistant.
• Aspiration for self-development and eagerness to learn.
• Analytical, multitasking, and empathetic skills.

Responsibilities

• Provide efficient technical support for 3Shape hardware, including 3D scanners, and software through online sessions, telephone, and email, and at occasional on-site events.
• Manage support cases by collecting relevant information from customers according to company procedures and recording it in the company CRM.
• Interact with other departments and escalate customer feedback.

Benefits

• 24 working days of annual vacation.
• Medical insurance.
• Paid sick leave and child sick leave.
• Maternity and paternity leave.
• Breakfasts and lunches in the office.
• Free employee parking.
• Professional growth and development.
• A healthy work-life balance.
• Occasional business trips to Western Europe.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed