Tier 2 IT Support Technician

Peraton • Golden, CO

1d • $80,000 - $128,000

About The Position

Peraton is seeking a Tier 2 IT Support Technician to provide onsite and remote technical support for a federal government customer. The role supports mission-critical systems and end users in secure classified and unclassified environments, helping ensure continuity of operations and excellent customer service. It calls for strong troubleshooting ability, experience in enterprise IT environments, and effectiveness in classified and regulated operations.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field; equivalent experience may be substituted.
• Eight years of experience with a bachelor’s degree, or 12 years with a high school diploma or equivalent.
• Experience supporting Windows desktop operating systems and Microsoft Office products.
• Experience with desktop imaging and deployment technologies.
• Familiarity with Active Directory account administration and group policy concepts.
• Experience troubleshooting printers, desktop hardware, and peripheral devices.
• Strong understanding of IT asset inventory management and lifecycle processes.
• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to work independently and collaboratively within a team.
• Active TS/SCI or Q/SCI clearance.

Nice To Haves

• Experience supporting users in classified or regulated environments.
• Prior experience supporting the Department of Energy.
• Familiarity with DOE, DoD, or IC cybersecurity and operational requirements.
• Experience with ticketing systems such as ServiceNow or Remedy.
• Knowledge of endpoint management and enterprise deployment tools.
• Experience with secure handling procedures for classified systems and equipment.

Responsibilities

• Provide Tier 2 deskside and remote desktop support to users in classified and unclassified environments.
• Troubleshoot, diagnose, and resolve hardware, software, operating system, and peripheral issues.
• Install, configure, image, deploy, and maintain desktop and laptop systems.
• Perform account maintenance, including password resets, account unlocks, permissions, and group membership changes.
• Configure, troubleshoot, and maintain printers and other endpoint peripherals.
• Coordinate and execute workstation relocations and office moves.
• Maintain inventory records for classified and non-classified IT assets.
• Manage IT equipment lifecycle tracking, including procurement recommendations, replacement planning, excess processing, and end-of-life disposition.
• Test and evaluate desktop hardware and peripherals to support standardization and modernization.
• Ensure compliance with federal security policies, configuration standards, and operational procedures.
• Document technical issues, resolutions, and support activities in ticketing systems.
• Escalate complex issues to Tier 3 engineering teams when required.
• Provide customer support in a high-security, mission-focused environment.

Benefits

• Medical benefits
• Dental insurance
• Vision insurance
• Life insurance
• Health savings account
• Short- and long-term disability
• Employee assistance program
• Parental leave
• 401(k)
• Paid time off for vacation
• Company-paid holidays
• Employees may be eligible for overtime, shift differential, and a discretionary bonus, depending on the position.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level