IT Field Service Support Technician

TechnipFMC • Houston, TX

3d

About The Position

The IT Field Service Support Technician maintains SLAs for IDS incidents and requests by providing high-quality support to TechnipFMC users and VIPs in accordance with global IDS processes. The role manages local end-user asset inventory and records, supports users with incidents and requests, deploys equipment to current and new hires, and participates in annual PC refresh deployments. It also provides meeting room audio/visual support, assistance for special events, executive support when required, and support for office moves.

The position affects TechnipFMC’s budget through equipment costs and the effective management of local inventory. The technician receives direction from the Regional Deskside Support Manager, monitors and handles tickets within agreed SLAs, analyzes processes and recommends improvements, and uses independent judgment and creativity to resolve complex or time-sensitive issues. The role acts as an IDS point of contact for end users, coordinates with other IDS teams as needed, and serves as smart hands for server, storage, backup, network equipment, and IT endpoints.

Requirements

• A bachelor’s degree in an Information Technology-related field or at least 2 years of relevant work experience.
• Experience with computer imaging technologies.
• Experience with Microsoft tools, especially Windows 11 and O365.
• Experience working in an operational environment and interacting with other IT areas.
• Experience working with an IT ticketing solution; ServiceNow is preferred.
• Experience with ITIL methodology or a structured IT best-practice framework, including handling incidents.

Responsibilities

• Maintain SLAs for IDS incidents and requests while delivering high-quality service to TechnipFMC users and VIPs.
• Monitor and handle tickets to deliver incident and request support within agreed service levels.
• Manage the local stock room and maintain accurate, up-to-date records of IDS end-user assets in the asset management tool.
• Raise tickets for user issues, requests, and replacement of stock devices.
• Deploy assets to current and new hires.
• Deploy equipment for the yearly PC refresh project.
• Assist users with special events as requested.
• Provide executive assistance when required.
• Support meeting room audio/visual equipment.
• Act as an IDS point of contact for end users, guide them on IDS matters, and direct issues to other IDS teams when needed.
• Analyze current processes and recommend improvements within the area of responsibility.
• Act as smart hands for server, storage, backup, network equipment, and IT endpoints.
• Assist with office moves, including moving and setting up IT equipment.
• Perform other duties as instructed by management.

What This Job Offers

• Job Type: Full-time