It Support Technician Jobs

About The Position

Requirements

• High school diploma or equivalent.
• 0–1 year of IT support experience with basic hardware, software, and troubleshooting knowledge.
• Ability to quickly learn new systems in a fast-paced environment.
• Strong problem-solving, analytical thinking, and adaptability.
• Ability to manage multiple priorities and work independently or as part of a team.
• Ability to work effectively under pressure, with strong organizational and time-management skills.
• Ability to lift 50 pounds.

Nice To Haves

• Relevant degrees, certificates, or additional education.
• IT enterprise experience.
• Knowledge of virtual meeting applications such as MS Teams, Zoom, and GoTo.
• Knowledge of audiovisual equipment, including Microsoft Teams Rooms certified devices.

Responsibilities

• Install and configure computer hardware, software, systems, mobile devices, printers, and scanners.
• Assist in coordinating audiovisual setups and provide video conferencing support.
• Monitor and maintain computer systems using company-provided tools such as Active Directory and Microsoft Endpoint Configuration Manager (MECM).
• Identify and diagnose hardware, software, or network-related issues and develop plans to resolve, repair, or replace resources as needed.
• Recommend strategies to improve efficiency, including implementing new practices, devices, or software.
• Provide support for Office 365 applications, including MS Outlook, MS Excel, MS Word, and MS Teams, and Windows 10/11.
• Collaborate with and assist other areas of the IT department on projects and initiatives.
• Work onsite during hours of operation between 7:00 a.m. and 6:00 p.m., Monday through Friday.
• Participate in an after-hours evening and weekend on-call rotation.
• Travel to remote locations to provide support as needed.
• Perform other duties as assigned.