IT Support Technician

M2S Group•Nekoosa, WI

About The Position

Be a dependable IT team resource focused on day-to-day end-user support across the worldwide IT infrastructure. The role requires strong technical and communication skills, the ability to learn new systems, and the ability to build a strong understanding of business processes. Serve as the initial point of contact for computer- and system-related concerns. Prioritize and troubleshoot helpdesk requests received by phone and email, configure and deploy equipment, and administer user accounts across applicable platforms, including Active Directory and O365. Follow best practices when administering file and print servers, provide basic LAN and WAN troubleshooting, monitor assigned IT security risks, and work with vendors to resolve systems and software issues. Create and maintain documentation related to software installation and configuration. Provide local onsite IT support and be available to travel to remote sites as needed. Participate in the IT department’s after-hours on-call rotation and provide emergency support when needed. The role is performed in a manufacturing plant environment and includes occasional night and weekend work.

Requirements

Strong technical and communication skills.
Ability to learn new systems and build a strong understanding of business processes.
Working knowledge and experience with virtual environments.
Ability to travel to remote sites on an as-needed basis.
Availability for occasional night and weekend work and after-hours emergency support.

Responsibilities

Act as the initial point of contact for computer- and system-related concerns.
Prioritize and troubleshoot IT helpdesk requests received by phone and email.
Configure and deploy laptops, desktops, telephones, and tablets.
Set up and administer user accounts on applicable platforms, including Active Directory and O365.
Administer file and print servers following best practices.
Provide basic troubleshooting of local and wide area networks (LAN and WAN).
Monitor assigned IT security risks and escalate concerns as appropriate.
Work with vendors to troubleshoot and resolve systems and software issues.
Create and maintain documentation related to software installation and configuration.
Serve as the local onsite IT support presence and travel to remote sites as needed.
Participate in the IT department’s after-hours on-call rotation and provide emergency support when needed.
Keep software and firmware versions up to date with the latest security patches.
Work directly with IT staff to troubleshoot network and security issues.
Assist local and remote end users with computer questions and needs.
Prepare technical documentation and reports.
Work in a manufacturing plant environment.