IT Support Technician

Molin Sioux Falls•Sioux Falls, SD

About The Position

Serve as the primary on-site technology point of contact for employees. Deliver hands-on support for end users, educate and enable users through training and orientation, maintain accurate records, and drive high customer satisfaction. Conduct routine duties in User Access Management, Maintenance and Security, Inventory and Documentation, and Collaboration and Deployment.

Requirements

Associate’s degree in Information Technology, Business Management, or a related field.
At least 2 years working in Information Technology or related experience.
Proficiency in Microsoft Office applications and collaboration tools.
Experience with AI and IT tools and applications.
Detail oriented.
Excellent organizational and decision-making skills.
Strong listening, verbal, and written communication skills.
Proven understanding of business ethics.
Strong problem-solving and investigation skills.
Ability to work with minimal supervision.
Excellent customer service.
Valid driver’s license.

Nice To Haves

Experience in manufacturing.
Bilingual in English and Spanish.
One or more of the following certifications preferred: CompTIA A+, Network+, Microsoft 365 Certified: Fundamentals, Microsoft Azure Fundamentals, Google IT Support Professional, or similar.

Responsibilities

Provide on-site and remote technical support for end-user devices, business applications, and connectivity, escalating when appropriate.
Respond promptly to requests, troubleshoot hardware and software issues, and document symptoms, actions, and outcomes in the ticketing system with clear next steps.
Identify recurring issues and recommend preventative improvements to enhance reliability and user experience.
Maintain current documentation, including asset details, configurations, and site-specific information.
Create and update user-friendly how-to guides and knowledge articles to reduce repeat incidents and improve self-service.
Communicate effectively and promptly with technical and non-technical users.
Work and triage tickets with the MSP as needed.
Assist with IT projects and group communications.
Maintain current technical knowledge and continuously expand skills relevant to the client environment.
Perform other related duties as assigned.