IT Support Technician

City of Denison • Denison, TX

5d

About The Position

Provides technical support for City applications and the City of Denison website, as well as support for City workstations and networks. The role provides first-tier help desk support to end users, documents ticket resolutions, and escalates requests when necessary. It also assists with hardware and software installation, configuration, troubleshooting, maintenance, asset tracking, and deployment of City-issued mobile devices.

Requirements

• High school diploma or GED.
• A minimum of two years of professional work experience.
• Valid state-issued driver's license and a driving record sufficient for coverage by the City's auto liability carrier.
• Must pass a CJIS-level background check.
• Ability to troubleshoot, research, and resolve network or computer problems.
• Ability to install hardware and software on personal computers.
• Ability to work allocated hours and respond after hours as needed.
• Ability to communicate clearly and effectively in English, both verbally and in writing.
• Ability to maintain confidentiality and discretion in accordance with applicable laws and regulations.

Nice To Haves

• Experience or coursework in Computer Science.

Responsibilities

• Provide tier 1 assistance for Help Desk requests, document resolutions in the ticketing system, and escalate issues to tier 2 when necessary.
• Answer employee questions by phone or in person.
• Assist with installation and configuration of system hardware and software.
• Troubleshoot hardware and software problems using standardized methods or by contacting vendors or repair services.
• Perform preventative and routine maintenance on hardware and software.
• Track and maintain City assets using asset management software.
• Assist with configuration and deployment of City-issued mobile devices through mobile device management.
• Perform other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED