IT Support Technician

Telos•Ashburn, VA

6d•Onsite

About The Position

The IT Support Technician provides end-user technology support at Telos Corporation’s Ashburn, Virginia location. The role troubleshoots and resolves desktop, laptop, printer, mobile-device, operating-system, application, and connectivity issues; supports Windows and macOS workstations; manages user account requests; and documents work in an IT ticketing system. The technician also assists with equipment deployment and maintenance and keeps asset records accurate. Candidates must have a high school diploma or equivalent, along with technical training or relevant IT support experience, and 3–4 years of technical support experience. CompTIA A+ certification is required or must be obtained within three months of hire. The position requires U.S. citizenship to meet eligibility requirements for access to sensitive information and the ability to lift and move equipment weighing up to 50 pounds. ServiceNow experience and endpoint management experience are preferred. The role is based in Ashburn, Virginia, and offers an annual salary range of $51,200–$64,000, with benefits including paid time off, medical, dental, vision, tuition reimbursement, and a 401(k).

Requirements

High school diploma or equivalent, supplemented by technical training or relevant IT support experience.
3–4 years of experience providing technical support for desktops, laptops, printers, mobile devices, and related peripherals.
CompTIA A+ certification, or ability to obtain it within three months of hire.
Proficiency with Windows 11, macOS, and Microsoft 365 applications.
Working knowledge of Active Directory, user account management, and basic network troubleshooting, including TCP/IP, DNS, DHCP, Wi-Fi, and VPN.
Experience installing, configuring, and troubleshooting Dell and Apple computers and related hardware.
Experience using IT ticketing systems to document, track, and resolve technical issues.
Strong troubleshooting, problem-solving, and customer service skills.
Effective communication and organizational skills, with the ability to prioritize tasks and work independently or as part of a team.
Ability to lift and move IT equipment weighing up to 50 pounds as required.
U.S. citizenship and eligibility to access sensitive information.
Applicants who accept an offer are subject to drug testing; employment is contingent on confirmation of U.S. work authorization through E-Verify.

Nice To Haves

ServiceNow experience.
Experience with Microsoft Configuration Manager (SCCM), Jamf Pro, or other endpoint management tools.

Responsibilities

Troubleshoot, diagnose, and resolve desktop and laptop hardware, software, and operating-system issues.
Install, configure, and support Windows and macOS workstations and approved business applications.
Install, configure, and troubleshoot local and network printers and related peripherals.
Provide technical support in person, by phone, and through remote support tools.
Perform basic network troubleshooting, including wired and wireless connectivity and VPN access.
Provide user account support, including password resets, account unlocks, access requests, and new-hire and termination processing.
Create, update, prioritize, and resolve incidents and service requests in ServiceNow, escalating issues to appropriate technical teams when necessary.
Assist with smartphone support, software installation, application updates, and routine workstation maintenance.
Deploy, replace, and maintain IT equipment while keeping asset inventory and assignment records accurate.