IT Support Technician (Temporary)

Amentum•Camarillo, CA

4d•$33 - $35

About The Position

Amentum is seeking an IT Support Technician to provide Tier 2 IT help desk support to a Department of Homeland Security customer at regional CONUS and OCONUS facilities in Camarillo, California. This is a temporary, full-time position expected to last through January 2027, with the possibility of extension. The technician will troubleshoot hardware and software, provide video teleconferencing and remote support, and work with Windows operating systems, patching and updates, Active Directory, data encryption, and backup software. The role requires strong customer service, attention to detail, and follow-through. It includes support for network infrastructure, servers, storage and backup systems, endpoint and mobile devices, ITSM tickets, equipment deployments, and customer technology requirements. Scheduled after-hours support through a weekly on-call rotation and support for special projects or events are also part of the position. The role is based in a law enforcement environment that may include detention facilities, prisons, or jails. Local and occasional overnight or air travel to government locations is required. Candidates must be able to obtain and maintain facility credentials; U.S. citizenship is required for credentials at this work location. The listed compensation is $33.00–$35.00 per hour. Benefits may vary by employment type, location, and applicable agreements.

Requirements

Associate degree and at least 1 year of IT help desk support experience, or high school diploma/GED and at least 3 years of IT help desk support experience.
Hands-on experience providing network, computer, server, device imaging and encryption, mobile, server, and backup support.
Experience with ServiceNow or a similar ticketing system.
Experience with Microsoft Windows 11.
Experience with Microsoft Office 365, including Microsoft Teams.
Experience with endpoint management and reporting tools such as SCCM, Bomgar, Zscaler, and PowerShell scripting.
Familiarity with the ITIL process.
Good technical writing, presentation, and documentation skills.
Ability and willingness to perform physically demanding tasks, including bending, kneeling, stretching, crawling, and lifting or moving up to 50 pounds.
Valid driver's license, access to personal transportation, and ability to pass a Motor Vehicle Records check.
Ability to travel locally and/or overnight to government locations; short-notice local travel is common, while extended overnight and air travel is typically less than 15% per year.
Comfort working in a law enforcement environment, which may include detention facilities, prisons, or jails.
Ability to obtain and maintain facility credentials/authorization; U.S. citizenship is required for credentials/authorization at this work location.

Nice To Haves

Prior IT support experience in an enterprise environment.
Experience with Windows Server 2019 and Hyper-V.
Experience with InfoBlox and NetBackup.
Experience performing hardware repair of HP computers and printers and Dell servers.
Expertise in multiple complex, broad work assignments requiring originality and innovation in determining how to accomplish tasks.
Experience evaluating system performance results and recommending improvements or optimizations.
Experience planning and leading technology assignments and projects.
ITIL v4, MCSE, A+, Security+, Network+, or other relevant certifications.

Responsibilities

Provide LAN administrator support, including installation, configuration, and maintenance of network communication devices, servers, network storage arrays, and tape backup units.
Support network-attached devices, including computers, printers, fax machines, biometric devices, electrocardiograms, x-ray machines, smart displays, and sensors; also support mobile and wireless devices such as smartphones, tablets, and hotspots.
Assist with testing, applying, and maintaining server configurations and security patches; check system and backup health and perform restore testing.
Monitor ServiceNow ITSM assignment groups and troubleshoot tickets to resolution.
Conduct new equipment deployments and provide requested deployment support, including installation and maintenance of video teleconferencing infrastructure.
Understand customer needs and commercially available IT products, and create requirements for implementation by architecture and engineering teams and COTS products.
Participate in scheduled after-hours support through a weekly on-call rotation and support special projects or events.
Provide Tier 2 help desk, hardware and software troubleshooting, video teleconferencing, and remote support.