Temporary | IT Support Technician
About The Position
The University of Notre Dame’s Office of Information Technology (OIT) is seeking an IT Support Technician to provide high-touch, in-person technology support across its campus. The role supports faculty, staff, and students by resolving technology issues, building trusted campus partnerships, and helping maintain a secure and effective technology environment. The position involves frequent movement around campus and close, in-person collaboration with users. The technician provides troubleshooting for computing devices, audiovisual solutions, and specialized software; serves as the technical point of contact for assigned partner areas; and consults with stakeholders on technology decisions and University-wide IT initiatives. The role also leads hands-on hardware deployment, imaging, and configuration, and manages physical inventory to ensure endpoints are secure, compliant, and suited to partner needs. This is a temporary, fully onsite, part-time position requiring a flexible schedule of 18 hours per week during team operating hours of 8 a.m. to 5 p.m. Eastern Time, Monday through Friday. Pay is $25 per hour. The University describes opportunities for professional growth and internal mobility within OIT and the broader technical community.
Requirements
- High school diploma or GED.
- At least 1 year of progressively responsible technical support experience in an enterprise, academic, or ITIL-based environment.
- Knowledge of Mac and Windows operating systems and hardware.
- Knowledge of network fundamentals.
- Ability to troubleshoot audiovisual equipment and video conferencing software such as Zoom, Google Meet, and Teams.
- Knowledge of productivity software.
- Strong customer service orientation and ability to communicate effectively with diverse audiences.
- Ability to work independently and exercise sound judgment in problem-solving.
- Flexible schedule and ability to work 18 hours per week during operating hours of 8 a.m. to 5 p.m., Monday through Friday.
- Ability to work fully onsite and move around campus to provide in-person support.
Nice To Haves
- Associate’s or bachelor’s degree.
- Experience supporting audiovisual technologies for conference rooms or classrooms.
- Familiarity with device management tools such as SCCM, JAMF, or InTune.
- Working knowledge of ITSM platforms such as ServiceNow.
- IT certifications such as CompTIA A+, Network+, or Microsoft Modern Desktop Administrator.
Responsibilities
- Provide in-person troubleshooting for computing devices, audiovisual solutions, and specialized software across campus.
- Resolve hardware and peripheral issues at the point of need to minimize disruption to academic and administrative operations.
- Serve as the dedicated technical point of contact for assigned partner areas.
- Consult with stakeholders, contribute to local technology decisions, and represent user experience in University-wide IT initiatives.
- Deploy, image, and configure hardware.
- Manage physical inventory for assigned partner areas.
- Ensure endpoints are secure, compliant, and optimized for campus needs.
- Work independently to diagnose technical challenges, identify root causes, and follow University security and asset-tracking practices.
- Communicate technical information clearly and helpfully to faculty and staff.
Benefits
- Professional advancement and technical certification resources.
- Opportunities for career growth and internal mobility within OIT and the broader University technical community.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
