IT Support Technician (Temporary)

Amentum•Camarillo, CA

About The Position

Amentum is hiring a temporary, full-time IT Support Technician to provide Tier 2 IT help desk support to a DHS customer at regional CONUS and OCONUS facilities in Camarillo, California. The position is expected to last through January 2027, with the possibility of extension. The technician troubleshoots hardware and software, provides video teleconferencing and remote support, and supports Windows systems, patching and updates, Active Directory, data encryption, and backup software. The role includes local and overnight travel to government locations and work in law-enforcement environments, which may include detention facilities, prisons, or jails. The position requires obtaining and maintaining facility credentials or authorization; U.S. citizenship is required for credentials at this work location.

Requirements

Associate degree and at least 1 year of IT help desk support experience, or high school diploma/GED and at least 3 years of IT help desk support experience.
Hands-on experience providing network, computer, server, device imaging and encryption, mobile, server, and backup support.
Experience using ServiceNow or a similar ticketing system.
Experience with Microsoft Windows 11.
Experience with Microsoft Office 365, including Microsoft Teams.
Experience with endpoint management and reporting tools, including SCCM, Bomgar, Zscaler, and PowerShell scripting.
Familiarity with the ITIL process.
Good technical writing, presentation, and documentation skills.
Ability and willingness to perform physically demanding tasks, including bending, kneeling, stretching, crawling, and lifting or moving up to 50 pounds.
Valid driver's license, access to personal transportation, and ability to pass a Motor Vehicle Records check.
Ability to travel locally and/or overnight to government locations. Short-notice local travel is common; extended overnight and air travel is typically less than 15% per year.
Comfort working in a law-enforcement environment, which may include detention facilities, prisons, or jails.
Ability to obtain and maintain facility credentials or authorization. U.S. citizenship is required for facility credentials or authorization at this work location.

Nice To Haves

Prior IT support experience in an enterprise environment.
Experience with Windows Server 2019 and Hyper-V.
Experience with InfoBlox and NetBackup.
Experience repairing HP computers and printers and Dell servers.
Expertise across multiple complex, broad work assignments requiring originality and innovation in determining how to accomplish tasks.
Experience evaluating system performance results and recommending improvements or optimizations.
Experience planning and leading technology assignments and projects.
ITIL v4, MCSE, A+, Security+, Network+, or other relevant certifications.

Responsibilities

Provide LAN administrator support, including installation, configuration, and maintenance of network communication devices, servers, network storage arrays, and tape backup units.
Support network-attached devices, including computers, printers, fax machines, biometric devices, electrocardiograms, x-ray machines, smart displays, and sensors, as well as mobile and wireless devices such as smartphones, tablets, and hotspots.
Assist with testing, applying, and maintaining server configurations and security patches, and check system and backup health, including restore testing.
Monitor ITSM (ServiceNow) assignment groups and troubleshoot tickets to resolution.
Conduct or support new equipment deployments, including installation and maintenance of video teleconferencing infrastructure.
Understand customer needs and commercially available IT products, and create requirements that enable implementation by the architecture and engineering team and through COTS products.
Participate in scheduled after-hours support as part of a weekly on-call rotation and support special projects or events.