Temporary | IT Support Assistant

University of Notre Dame•Notre Dame, IN

10d•Onsite

About The Position

The University of Notre Dame is hiring a temporary IT Support Assistant to join its Service Desk team within the Office of Information Technology. The role helps provide responsive technical support and a strong customer experience to the university communities the team serves. Assistants configure and deploy computers, monitor computer security compliance, respond to technical issues, and support users with a range of technical needs. The position is exclusively on campus, with no remote work available, and averages 16–18 hours per week. Shifts are scheduled between 7:30 a.m. and 8:00 p.m. The hourly rate is $17.50.

Requirements

Ability to work and learn independently.
Ability to collaborate and problem-solve independently and with a team.
Good written and verbal communication skills.
Customer service experience and a mindset focused on providing outstanding service.

Nice To Haves

Familiarity with Windows 11.
Familiarity with macOS and iOS.
Outstanding customer service skills.
Experience with office tools, including spreadsheets.
Good organizational and personal productivity practices.

Responsibilities

Schedule and meet with end users who have technical needs.
Configure computers with software, printers, and other user-specific specifications.
Support faculty with technical challenges in classroom environments.
Help maintain an up-to-date inventory of computer systems.
Document the intake and return of computers.
Provide fundamental troubleshooting and assistance with technical questions as appropriate.
Escalate challenges to higher tiers of support when necessary.
Update ServiceNow records.
Participate in self-led professional development.
Monitor computer security compliance.