IT Support Technician (Temporary)

Human Services Management Corporation•Milford, MA

About The Position

The IT Support Technician responds to inquiries and requests for assistance with HSMC and client computer systems, PCs, and telecommunications systems. The technician identifies and troubleshoots problems, advises users, and coordinates with other IT areas when needed to resolve issues. The role also configures and supports enterprise-level software and hardware packages used throughout the organization and its clients. This is a temporary position with the potential to become permanent.

Requirements

Two-year certificate from a college or technical school, or five years of experience in IT desktop support, or three years of experience in healthcare- or education-related IT.

Responsibilities

Respond to inquiries and requests for assistance with HSMC and client computer systems, PCs, and telecommunications systems.
Identify and troubleshoot problems and provide advice to assist users.
Coordinate with other IT areas to resolve problems when necessary.
Configure and support enterprise-level software and hardware packages used throughout the organization.
Onboard and offboard users in Microsoft cloud services.
Independently analyze, troubleshoot, and resolve hardware, software, and cellular issues.
Monitor desktop computer antivirus status and resolve problems as needed.
Document IT procedures for IT staff and end users.
Answer staff questions in person and by phone about company-supported applications.
Set up and install personal computers.
Travel to remote sites when needed.
Work with third-party vendors when needed.