IT Support Technician (Temporary)
HSMC•Milford, MA
•$20 - $22
About The Position
The IT Support Technician is a temporary position with the potential to become permanent. The role responds to requests for assistance with HSMC and client computer systems, PCs, and telecommunications systems. It identifies and troubleshoots problems, advises users, and coordinates with other IT teams when needed. The technician configures and supports enterprise-level software and hardware used across the organization and its clients.
Requirements
- Two-year certificate from a college or technical school, or five years of experience in IT desktop support, or three years of experience in a healthcare- or education-related IT field.
Responsibilities
- Onboard and offboard users in Microsoft cloud services.
- Independently analyze, troubleshoot, and resolve hardware, software, and cellular issues.
- Monitor desktop computer antivirus status and address problems as needed.
- Document IT procedures for IT staff and end users.
- Answer staff questions in person and by phone about company-supported applications.
- Set up and install personal computers.
- Travel to remote sites when needed.
- Work with third-party vendors when needed.
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What This Job Offers
Education Level
Associate degree
