Temporary | IT Support Technician

University of Notre Dame • Notre Dame, IN

18h • Onsite

About The Position

The University of Notre Dame’s Office of Information Technology (OIT) is seeking an IT Support Technician to provide high-touch, in-person technology support across campus. The position works directly with faculty, staff, and other campus partners to troubleshoot technology, build trusted relationships, and support academic and administrative operations. The role is fully onsite and offers opportunities for professional growth and internal mobility within OIT and the University’s technical community.

The technician provides in-person support for computing devices, audiovisual solutions, specialized software, hardware, and peripherals; serves as a technical point of contact for assigned partner areas; advises stakeholders on technology decisions; and supports University-wide IT initiatives. The role also involves deploying, imaging, and configuring hardware, maintaining physical inventory, and ensuring endpoints are secure, compliant, and suited to campus needs. The position requires a flexible schedule for 18 hours per week during team operating hours of 8 a.m. to 5 p.m. EST, Monday through Friday. Pay is $25 per hour.

Requirements

• High school diploma or GED.
• At least 1 year of progressively responsible technical support experience in an enterprise, academic, or ITIL-based environment.
• Knowledge of Mac and Windows operating systems and hardware, network fundamentals, audiovisual equipment troubleshooting, video conferencing software (Zoom, Google Meet, or Teams), and productivity software.
• Strong customer service orientation and ability to communicate effectively with diverse audiences.
• Ability to work independently and exercise sound judgment in problem-solving.
• Flexible schedule with the ability to work 18 hours per week during team operating hours of 8 a.m. to 5 p.m. EST, Monday through Friday.

Nice To Haves

• Associate’s or bachelor’s degree.
• Experience supporting audiovisual technologies for conference rooms or classrooms.
• Familiarity with device management tools such as SCCM, JAMF, or InTune.
• Working knowledge of ITSM platforms such as ServiceNow.
• IT certifications such as CompTIA A+, Network+, or Microsoft Modern Desktop Administrator.

Responsibilities

• Provide in-person troubleshooting for computing devices, audiovisual solutions, specialized software, hardware, and peripherals across campus.
• Serve as the dedicated technical point of contact for assigned partner areas and provide technical consultation to stakeholders.
• Represent the user experience in technology decisions and University-wide IT initiatives.
• Deploy, image, and configure hardware.
• Manage physical inventory for assigned partner areas and ensure endpoints are secure, compliant, and optimized for campus needs.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED