IT Support Technician

Abacus Technology • Sumter, SC

7d

About The Position

Abacus Technology is seeking an IT Support Technician to provide technical support for the AFCENT Network Operations and Security Center (NOSC) at Shaw AFB. The position is part of a 24/7/365 support environment and provides Tier 1 enterprise IT help desk support to AFCENT. The technician troubleshoots and implements solutions for incidents and problems involving supported systems, network infrastructure, voice, and video, including enterprise-level routers, switches, servers, firewalls, proxies, and caching arrays. The role also involves monitoring system and network performance, escalating complex issues to Tier 2 and 3 engineers or SMEs, performing Local Registration Authority duties, and supporting LAN and WAN enterprise services.

Requirements

• At least 3 years of experience in systems and network support.
• Security+ certification or an equivalent certification compliant with DoD 8570 IAT Level II.
• CCNA or Network+ certification.
• ITIL Foundations certification, or ability to obtain it within 60 days of hire.
• Experience providing LAN/WAN support.
• Experience with firewall administration.
• Experience and demonstrated understanding of Microsoft server installation, roles, Active Directory, storage, performance management, and maintenance.
• Experience supporting DoD projects.
• Strong communication skills and ability to interact professionally at all levels of an organization.
• U.S. citizenship.
• Current Secret clearance.
• Must meet eligibility requirements for access to classified information and be subject to a U.S. government security investigation.

Responsibilities

• Provide Tier 1 enterprise IT help desk technical support to AFCENT.
• Troubleshoot and implement solutions for incidents and problems on supported systems, network infrastructure, voice, and video.
• Support enterprise-level routers, switches, servers, firewalls, proxies, and caching arrays.
• Monitor system and network performance metrics and trends to identify substandard performance and anomalies.
• Escalate complex system and network performance, bandwidth, and security issues and incidents to senior engineers or SMEs (Tier 2 and 3) for analysis.
• Perform Local Registration Authority (LRA) duties.
• Provide LAN support and WAN Enterprise support.
• Provide support in a 24/7/365 environment, including occasional coverage outside the assigned shift and after-hours, weekend, or holiday support as needed on a rotational basis.
• Travel to CONUS sites to provide TDY support.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed