IT Support Technician

INSPYR Solutions • Arlington, VA

6d • Remote

About The Position

INSPYR Solutions is seeking a motivated, customer-focused IT Support Technician to provide remote technical support to end users and technology systems. The technician will troubleshoot hardware, software, operating system, application, and connectivity issues, providing timely support through phone and chat. The role supports Windows, macOS, and/or Linux systems and a range of endpoint and peripheral devices, while documenting requests and incidents and escalating complex issues as needed. The position is remote within the United States, has a stated duration of four months, and pays $19 per hour. Applicants must be U.S. citizens, Green Card holders, or otherwise authorized to work in the United States.

INSPYR Solutions describes itself as a national provider of technology and talent solutions, aligning industry and technical expertise with clients’ business objectives and cultural needs. Its services include professional, project, and talent solutions. The company states that it provides equal employment opportunities and complies with applicable nondiscrimination laws. Applicants who need reasonable accommodation during the application or interview process may contact [email protected]. Applications are subject to the company’s Privacy Policy and AI and Automated Employment Decision Tool Policy, and applicants consent to contact by phone, email, or text when applying.

Requirements

• At least 1 year of experience in IT support, help desk, or service desk roles.
• Experience troubleshooting operating systems, hardware, software, and connectivity issues.
• Basic understanding of networking concepts and peripheral devices.
• Experience supporting customers through a ticketing system.
• Strong communication, customer service, and problem-solving skills.
• Ability to manage multiple support requests and work effectively in a fast-paced environment.
• Must be a U.S. citizen, Green Card holder, or authorized to work in the United States.

Nice To Haves

• CompTIA A+, CompTIA Network+, Cisco CCNA, or other relevant IT certifications.
• Familiarity with Active Directory and basic user account management.

Responsibilities

• Provide technical support for Windows, macOS, and/or Linux systems.
• Troubleshoot laptops, desktops, POS systems, thermal printers, department scales, barcode scanners, handheld devices, and thin clients.
• Diagnose and resolve hardware, software, application, and network connectivity issues.
• Log, track, and document incidents and service requests in the ticketing system.
• Escalate complex issues to the appropriate technical teams.
• Deliver excellent customer service and minimize disruptions to business operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed