Temporary | IT Support Assistant

University of Notre Dame • Notre Dame, IN

23h • Onsite

About The Position

The IT Support Assistant joins the University of Notre Dame Office of Information Technology Service Desk team to provide a strong customer experience and technical support to the areas it serves. The assistant works as part of a larger team to configure and deploy computers, monitor computer security compliance, respond to technical issues, and support users with a range of technical needs. The role calls for creative problem-solving, clear communication with non-technical users, and the ability to learn quickly and adapt to change.

The position is exclusively on campus, with no remote work available. Assigned work locations may be outside the main office. Shifts are scheduled between 7:30 a.m. and 8:00 p.m., and the position averages 16–18 hours per week. The hourly rate is $17.50.

Requirements

• Ability to work and learn independently.
• Ability to collaborate and problem-solve independently and with a team.
• Good written and verbal communication skills.
• Customer service experience and a mindset focused on providing outstanding service.

Nice To Haves

• Familiarity with Windows 11.
• Familiarity with macOS and iOS.
• Outstanding customer service skills.
• Experience with office tools, including spreadsheets.
• Good organizational and personal productivity practices.

Responsibilities

• Schedule and meet with end users who have technical needs.
• Configure computers with software, printers, and other user-specific specifications.
• Support faculty with technical challenges in classroom environments.
• Help maintain an up-to-date inventory of computer systems.
• Document the intake and return of computers.
• Provide fundamental troubleshooting and assistance with technical questions as appropriate.
• Escalate challenges to higher tiers of support when necessary.
• Update ServiceNow records.
• Participate in self-led professional development.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed