IT Support

SPS North America • New York, NY

1d • $18 - $19

About The Position

The IT Support Specialist supports secure data sanitization, storage device management, and basic computer hardware troubleshooting. The role ensures data is securely erased from storage devices according to company security policies and industry standards. It involves hands-on use of computers and data-wiping tools, with a strong focus on data security, accuracy, and inventory management.

The position also supports hardware and storage-related maintenance, tracks devices throughout sanitization and disposal, and helps coordinate compliant e-waste handling. This posting is for an existing vacancy.

Requirements

• High school diploma or equivalent.
• Hands-on experience working with computers, IT support, computer repair, hardware maintenance, or a related technical field.
• Basic understanding of computer hardware, storage devices, and file systems.
• Familiarity with data sanitization tools, secure data-wiping procedures, and data security best practices.
• Ability to perform basic computer troubleshooting, disk cleanup, and system performance optimization.
• Experience maintaining inventory records, tracking equipment serial numbers, and documenting technical processes.
• Ability to follow established security procedures and handle sensitive information responsibly.
• Strong attention to detail and organizational skills, with the ability to maintain accurate documentation.
• Ability to work independently and efficiently while managing repetitive technical tasks.

Nice To Haves

• Associate's or bachelor's degree in Information Technology, Computer Science, or a related field.
• Experience using data-wiping and sanitization software such as Blancco, DBAN, DiskPart, or similar tools.
• Familiarity with disk cloning, imaging, and drive diagnostic software.
• Experience with IT asset management, hardware recycling, or e-waste disposal procedures.
• Knowledge of data sanitization standards, including NIST SP 800-88.
• Previous experience in an IT service center, hardware refurbishment facility, or technical support environment.

Responsibilities

• Securely wipe and sanitize hard drives and other storage devices using industry-standard tools such as DBAN, Blancco, DiskPart, or equivalent software.
• Follow company security policies, established procedures, and applicable data protection regulations when erasing data.
• Verify and document successful data sanitization, maintaining accurate records for compliance and audits.
• Identify devices that cannot be securely wiped and escalate them for appropriate handling or physical destruction.
• Troubleshoot basic computer hardware and storage-related issues.
• Perform routine system maintenance, including disk cleanup, storage optimization, and basic performance improvements.
• Assist with hard drive installation, replacement, formatting, and configuration.
• Support disk cloning, imaging, and other storage-related technical activities as needed.
• Diagnose basic issues involving HDDs, SSDs, NVMe drives, and related computer components.
• Maintain inventory records for storage devices, including serial numbers, asset tags, processing status, and disposal information.
• Track and document devices undergoing sanitization, repurposing, recycling, or disposal.
• Coordinate e-waste disposal in accordance with company policies and environmental regulations.
• Ensure storage devices are labeled, organized, and accounted for throughout their lifecycle.
• Maintain documentation and reports related to asset management and data destruction activities.

Benefits

• Career growth opportunities and the opportunity to learn or use a variety of skills.
• Learning and development support.
• Employee recognition programs.
• Paid time off: full-time employees receive a minimum of 80 hours per calendar year; part-time or temporary employees receive a minimum of 1 hour per 30 hours worked. Amounts may increase based on tenure or assigned account.
• Employee and client referral bonuses for current employees.
• Medical, dental, and vision coverage.
• HCFSA, DCFSA, and HSA plans.
• Commuter transit and parking pre-tax plans.
• Supplemental life insurance, life insurance, accident insurance, critical illness insurance, hospital indemnity, and short-term disability.
• Legal program and identity theft protection.
• Pet discounts, pet insurance, and group home and auto insurance.
• Employee assistance program (EAP).
• Education discounts.
• 401(k) with matching.
• Entertainment discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED