IT Support
About The Position
The IT Support role provides frontline technical assistance to employees, maintains day-to-day system functionality, and helps ensure the organization’s technological environment operates efficiently and securely. The position is based in Guam and reports to the IT Manager. The ideal candidate is dependable, detail-oriented, responsive, customer-focused, and solutions-driven, with strong technical and communication skills suited to a fast-paced operational environment. This is a regular, full-time position. Standard hours are Monday through Friday, 8:00 a.m. to 5:00 p.m.; occasional flexibility, including work outside regular business hours, may be required. No travel is currently required, though travel may be required in the future based on business needs.
Requirements
- 1–2 years of experience in an IT support, helpdesk, or technical support role.
- Working knowledge of Windows operating systems, Microsoft 365, and basic networking concepts.
- Hands-on experience supporting desktops and laptops, printers and scanners, and mobile devices.
- Strong troubleshooting, analytical, and problem-solving skills.
- Excellent communication skills and a customer-service mindset.
- Ability to prioritize tasks, manage multiple support requests, and work independently.
- High level of professionalism, confidentiality, and discretion.
- Strong organizational and documentation skills.
- Ability to work cross-functionally with HR, Operations, and Management.
- Commitment to data security and compliance best practices.
- Self-motivated, adaptable, and responsive under pressure.
Nice To Haves
- CompTIA A+, Network+, or similar certifications.
- Experience with Active Directory or Azure AD.
- Experience with Microsoft applications.
- Familiarity with VoIP phone systems.
- Familiarity with basic network troubleshooting and diagnostics.
Responsibilities
- Serve as the first point of contact for employee IT support by phone, email, and in person.
- Diagnose and resolve hardware, software, and network-related issues in a timely and professional manner.
- Provide technical assistance for desktops, laptops, printers, mobile devices, and office peripherals.
- Create, modify, and manage user accounts, system access, and permissions across company platforms.
- Support onboarding and offboarding, including device preparation, account provisioning, and access removal.
- Perform routine system maintenance, updates, patches, and security checks.
- Monitor and report potential vulnerabilities or system performance issues.
- Maintain accurate documentation of IT assets, support tickets, system changes, and resolved issues.
- Support office technology, including network equipment, phones and VoIP systems, and conference room and AV systems.
- Assist with implementing and enforcing IT policies, standards, and best practices.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
