IT Support

ioSENTRIX•Adelphi, MD

6h•Onsite

About The Position

ioSENTRIX is seeking an experienced IT Specialist to lead day-to-day technology operations and operate and maintain the organization’s existing identity, device, and data-protection environment. The role supports staff across all sites and is focused on management and routine operations rather than building or redesigning systems. The IT Specialist applies approved changes, performs business-as-usual administration, and escalates architecture changes, new integrations, policy redesign, migrations, incident response, and sophisticated threats to ioSENTRIX and the Executive Director. The position administers identity and access across Microsoft Entra ID, single sign-on, Microsoft 365, Google Workspace, and other integrated applications; manages user provisioning and offboarding; maintains Conditional Access and MFA operations; and enforces established Zero Trust practices. It also manages Windows and iOS devices through Intune and Apple Business Manager, monitors data-loss-prevention alerts relating to HIPAA-regulated data, and maintains legacy systems, backups, network infrastructure, technology inventory, and IT policies. As lead of the IT department, the IT Specialist provides technical support to staff, manages IT tickets and equipment, maintains systems and databases, coordinates with vendors, and provides cybersecurity and technology guidance. The role is on-site in Largo, Maryland.

Requirements

At least 10 years of experience in IT and/or database administration.
Hands-on administration of Windows 11, Windows Server, Active Directory, Microsoft 365/Entra ID, Google Workspace, and QuickBooks.
Experience administering Microsoft 365/Entra ID, including SSO application assignments, Conditional Access policy maintenance, and MFA enrollment and support.
Experience managing devices with Microsoft Intune, including iPhones enrolled through Apple Business Manager, compliance baselines, and remote wipe or lock.
Working familiarity with Microsoft Purview Data Loss Prevention monitoring and alerting.
Working familiarity with Zero Trust principles, including verifying explicitly and applying least privilege.
Experience with local and cloud-based backup systems.
Experience with HIPAA compliance and encrypted email security.
Ability to set up and troubleshoot laptops, video-conference systems, and mobile phones.
Ability to identify new and applicable technologies, with knowledge of nonprofit technology trends and protocols.
Effective communication skills to support staff with varying levels of technical proficiency.
Judgment to escalate sophisticated threats to ioSENTRIX and the Executive Director.
Ability to configure DHCP and manage Active Directory users, files, and sharing.
Ability to manage network infrastructure and configure and monitor routers, switches, and firewalls.
Ability to install and run data cabling.

Responsibilities

Lead the IT department and day-to-day technology operations across all sites.
Operate and maintain the existing identity, device, and data-protection environment; apply approved changes and escalate work outside the role’s operational scope.
Administer SSO application assignments, user provisioning and de-provisioning, and identity group and role assignments.
Maintain existing Conditional Access policies and MFA enrollment, uphold corporate-device-only access to sensitive systems, and apply approved policy changes.
Enforce day-to-day Zero Trust practices, including verifying access requests and upholding least privilege without re-architecting the environment.
Enroll and manage company Windows and iOS devices using Intune and Apple Business Manager; maintain device compliance baselines and remotely lock or wipe lost, stolen, or unreturned devices.
Monitor Microsoft Purview DLP alerts involving HIPAA-regulated data; triage, document, and report alerts; reinforce approved AI-tool usage guidance; and escalate policy tuning.
Execute the centralized offboarding runbook, remove departing staff’s access across services, recover devices, and close personal-device access paths.
Maintain least-privilege file-sharing permissions on the on-premises server hosting QuickBooks; monitor access and report anomalies.
Escalate architecture changes, new SSO integrations, Conditional Access or DLP redesign, incident response, and threats beyond routine operations to ioSENTRIX.
Identify technology trends and share quarterly updates covering relevant information, training needs, inventory updates, and policies.
Manage the CRC Tech Audit, maintaining an inventory of active devices across sites, technology asset IDs, and issued-technology passwords or the ability to reset them.
Keep IT policies current and ensure staff sign them.
Create and manage an IT ticketing system and update tickets as issues are resolved.
Provide end-user technical support and resolve hardware, software, and network issues.
Install, configure, and maintain desktops, laptops, peripherals, and other IT systems.
Monitor system performance and troubleshoot to minimize downtime.
Manage and maintain network infrastructure, including configuring and monitoring routers, switches, and firewalls.
Implement network upgrades and patches to improve reliability and performance.
Train and support staff on network protocols, cybersecurity, and best practices.
Provision technology access for new hires through Entra ID and Microsoft 365 and assign SSO access.
Manage servers, create and manage Active Directory users, configure DHCP, and handle file management and sharing.
Create and manage user and email accounts in Microsoft 365 and Google Workspace.
Manage passwords for user accounts and third-party vendor accounts.
Track inventory through ongoing technology audits.
Install and configure new equipment, including PCs, servers, firewalls, access points, and printers.
Monitor and manage operating-system patch levels for known systems running approved operating systems and connected to the network.
Monitor and manage antivirus definition levels on known systems.
Maintain software and programs across the computer network at multiple sites.
Perform tasks needed to keep databases functioning smoothly.
Investigate malfunctioning computers and make recommendations.
Manage new and unassigned technology, including secure storage and maintenance.
Periodically audit computer hard drives for compliance with software license agreements.
Serve as technical contact for third-party vendors, including Comcast/Verizon, Xtel, and QuickBooks, and as primary liaison to ioSENTRIX for security matters.
Install and run new data cabling as needed.
Track staff completion of the cybersecurity presentation onboarding viewing and administer its evaluation.